I'm sure someone at Anthropic is reading this post. I hope so and I also hope they take the high road.
HERMES.md in commit messages causes requests to route to extra usage billing
531–540 of 568 posts
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#532> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.
I smell a DDoS opportunity ...
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#533Earlier quoted context omitted.
Local LLMs. Krasis is one such tool that allows large models using blended GPU/RAM. ik_llama for better performance than llama. ComfyAI for local image generation. Nanocrab seems better for orchestration. Still need a good system capability firewall.
Who’s buying the memory for this effort?
I got 96GB of DDR5 ram 2y ago for $300.
Which now, 32GB goes for $300. Fucking insane. But prices will eventually come down as the enterprise and corpo scalpers realize AI is a losing deal for human replacement. Nvidia has already said as much.
https://fortune.com/2026/04/28/nvidia-executive-cost-of-ai-i...
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#534Earlier quoted context omitted.
I agree with you, but I also envy you for having never encountered an AI scam bot (where someone would hack someone's WhatsApp or other account and use an Ai to get money from them, or even do the "hey sorry I missed your call" scam).
Maybe this is a regional thing, I don't think anyone who I have encountered in real life has mentioned anything like this happening to them.
Wow these were quite common to me personally a few years ago. Still get them time to time but I used to get them weekly. In the US, where scams are pretty rampant.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#535Earlier quoted context omitted.
If the business has a physical presence somewhere, it's not hard. In California, you can get an order to the Sheriff for a "till tap" or an "8 hour keeper". A till tap means a sheriff's deputy or two show up and take the money out of the cash register. A "keeper" means they stand next to the cashier all day and take in money as customers pay. There are fees for this, a few hundred dollars, and they're added to the ju…
In some places you can show up with a police escort and just start taking their stuff until the estimated value is enough to settle your debt. i.e. you can foreclose on them. https://www.yahoo.com/news/articles/bank-america-foreclosed-... (Consult a lawyer before trying anything like this)
You can't do this physically do this yourself in the UK (AFAIK at least), but I've heard of people taking businesses to the small claims court in the UK, getting a default judgment because the company didn't bother showing up, then when the company refused to pay the settlement, they got the court to freeze their bank accounts and appoint a debt collector to recover the money.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#536Earlier quoted context omitted.
As a large language model, their support is not allowed to issue compensation
I know this is a joke, but Amazon’s bots give me compensation literally all the time when something goes wrong. It’s possible.
Of course its possible, its just a permissions decision.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#537Earlier quoted context omitted.
Would imagine it's the simplest answer: they're flying by the seat of their pants, there's 1000 things happening every day that demand attention and there's not enough of it to go around. They toss their LLM at it, give it a cursory glance, and ship it. A quick glance at the Claude Code source code bears the result of this process out. The fundamental question is, if their model is so powerful, why do they keep fucki…
Hermes is one of these OpenClaw clones, so this was certainly intentional, not a model hallucinating something. I think the problem is clear. Anthropic saw their usage go up much more than their capacity could handle. There are a few tried and true solutions to this, like "increase the price" or "restrict signups so you can guarantee service to what you have already sold". Then there is the "large scale fraud" option…
Late in replying to this, but just wanted to say I found this pretty compelling. I generally think people are too quick to assign to malice what could be assigned to incompetence. In this case I'm not convinced of that anymore especially given their public statements about these third-party harnesses. It does seem unavoidable that they'll have to move away from subscription-based pricing and towards token-based, but they're managing this in a really ham-fisted and user hostile way regardless.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#538[dead]
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#539Earlier quoted context omitted.
That may be true (and likely is), but it doesn't explain why that initial answer from Anthropic was "we can't" instead of the truth, which is "we can".
It's not hard to imagine how this happens. I assume most people here have used these models extensively. The help bot system prompt probably includes some statement about how Claude should phrase everything as "we". The system prompt includes statements about how it doesn't have tools for managing funds. A little bit of A and a bit of B and you get a message from Haiku telling you that you can't get your money back s…
> The help bot system prompt probably includes some statement about how Claude should phrase everything as "we".
Yes, why did Anthropic do that when everyone knew it could result in this situation we're discussing?
> The system prompt includes statements about how it doesn't have tools for managing funds.
Yes, why did Anthropic do that when everyone knew it could result in this situation we're discussing?
What you've been describing are all effects of the cause, which is poor management decisions to have poor support and poor customer service. Clearly those decisions resulted in poor support bot system prompts, too.
To wit: this would likely not have happened if the prompt included something like "in a scenario like this, or any scenario where the customer asks, simply transfer them to a human", and if Anthropic had not decided to have dysfunctional support and customer service.
The feedback from folks here is not that poor decisions can have poor effects. It's 'for the love of god, please stop making poor decisions that repeatedly, invariably, lead to unforced errors like the one in TFA'.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#540The current op manual for anthropic appears to be:
A. Do shady shit to try to hurt competitors/stop distillation/stop pro plan users using other coding harnesses/etc.
B. Any shady shit that gets viral enough gets a PR apology response and removed.
C. Add new shady shit. GoTo => A.
And I am incredulous as to how this opinion is not more widespread.