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Robinhood Play Store listing went from 329K reviews to 180K in few hours

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Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#531

Post by jimmydorry »

aplummer wrote: post #503
bazooka_penguin wrote: post #487

Earlier quoted context omitted.

I think the review is meant to reflect the entire product, not just the app. That includes robinhood's service, they're not separate. And robinhood passed a lot of people off by restricting the buying of certain stock. The backlash is warranted

Sadly for me a lot of the apps I've made I'm pretty happy with are filled with reviews that basically say "Sally in customer service was mean, 1 star".

That is part of the customer experience. If Google / Apple really wanted to, they could give more than one dimenion to score on. For example, a five star rating for app quality, fun, and customer service.

That they don't shouldn't preclude customers from rating the entire experience.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#532

Post by 8note »

Barrin92 wrote: post #480
agumonkey wrote: post #467

Earlier quoted context omitted.

It feels like picking votes in a democracy. An interesting concept.

customer reviews aren't really a 'democracy'. They're supposed to be authentic and reflect the overall quality of the app to the general user. A horde of outraged users bombarding the app even though most people won't care about this particular event distorts the rating comparable to disappointed TV viewers bombing imdb. It ruins the utility for everyone else.

Supposing YouTube looked great, but they turned off the ability to watch videos, it'd also get a 1 star review from me.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#533

Post by barnaclejive »

altcognito wrote: post #482

Huh, Apple hasn’t a review from today either, but no story on that.

Apple reporting is significantly delayed, always has been, seems like 24-48 hours. They seem to to do more batching than realtime with reporting. Tomorrow may be more interesting, or not, if they choose to delete activity from today.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#534

Post by flukus »

ImprovedSilence wrote: post #433
TheOtherHobbes wrote: post #380

Earlier quoted context omitted.

Awful as Google is, I'd still trust it more than anything with Mercer's fingerprints on it. (Which is barely at all. But still.) As for 2024 - it is obvious now that the only way the GOP can win another election is by dismantling democracy. There is no chance whatsoever that the GOP can win again without wilfully disenfranchising tens of millions of voters. In spite of the bot mob on Twitter trying to create the impr…

>> As for 2024 - it is obvious now that the only way the GOP can win another election is by dismantling democracy. I don't think that's true. There are plenty of moderates in the the swing sates that voted for Biden but would be more than willing to jump on the bandwagon for someone who is seen as a moderate conservative and making the right promises. The trick is getting that candidate through the primaries if the s…

> The trick is getting that candidate through the primaries if the scene looks like 2016,

After Trumpists, tea partiers and evangelicals it will be interesting to see what happens next. The latter two groups seemed happy to align with trump despite not sharing their core values, maybe the trumpists will stick with whatever the next group is.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#536

Post by tedunangst »

peytn wrote: post #496
wyxuan wrote: post #468

Earlier quoted context omitted.

chances are if you were leaving a review on the app on today of all possible days, and a one star one at that, it was most likely a knee jerk reaction to the company policy change (which they were basically forced to do) and not the app, and not a thoughtful one.

It’s an app for trading stocks. Suddenly I can’t use it to trade stocks. One star is warranted.

This seems a lot like giving the Amazon app one star because something was out of stock.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#537

Post by barnaclejive »

dataflow wrote: post #461

I always thought of app reviews as being reviews of the applications... not of the companies or services behind them. So it's kind of jarring for me to see the app taking a hit when it's the service people have a complaint about. The app didn't misbehave, right? It's not like a different app interfacing with Robinhood would've worked any better. So while I don't particularly like what they're doing, I think I can und…

"I always thought of app reviews as being reviews of the applications... not of the companies or services behind them."

I stopped reading there since you are obviously misinformed.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#538

Post by ta1234567890 »

mike00632 wrote: post #505
quantummkv wrote: post #495

Earlier quoted context omitted.

That's how reviews are supposed to function. If the users are outraged at the app for what they feel was wrong behavior by the app and it's associated service, they are entitled to it. Just as I am entitled to leave a glowing review if the issue does not affect me.

Every product has a defect rate and outraged customers are the most likely to post reviews. Therefore a product is likely to have an overrepresented proportion of negative reviews. This is a tricky problem to correct for. I'm thinking about this more in terms of Amazon reviews, where they perhaps factor in the rate of returns when deciding what and how many reviews to delete.

The way this is fixed is by surveying customers and asking for reviews. Being involved in a customer service software Saas, I learned that for most companies, 80%+ of the interactions/transactions with customers are positive. But as you say, most people won’t leave a review - unless you ask them and make it easy for them to leave it. It also helps if you ask them to review a specific person (so they feel like they are helping someone).

What Google Play has done is not the right way to fix the ratio of positive to negative reviews, especially given the issue at hand. It also should be RH the one fixing its own reviews by addressing the problem with its user base.

Re: Robinhood Play Store listing went from 329K reviews to 180K in few hours

#539

Post by creato »

paulddraper wrote: post #404
creato wrote: post #371

Earlier quoted context omitted.

It seems like maybe the solution is not to remove reviews, but weight them somehow. 100k reviews left in 2 days probably shouldn't have the same weight as 100k reviews left over 2 years. Or a more sophisticated version of this would be to somehow cluster reviews based on the particular issue they are reporting.

Or just you know let people express their views. If people think the app is a good or bad experience they will say so.

Where did I suggest otherwise? My whole point was to let the reviews be, but figure out a way to make them useful. 100k reviews complaining about not being able to buy Gamestop is not useful.
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