I worked in public accounting with some major corporations as clients. Every single company I interacted with used SAP. It is the de facto software in its field and is deeply entrenched. Its UX is the most horribly wicked thing I’ve ever come across. We would conduct walkthroughs with process control owners that showed us what they would do in SAP to perform their job functions, and it would take multiple, intelligen…
"I feel there is a lot of room to develop better tools that are not so horrid" Probably not. SAP is an everything-to-everyone product. Using Fred Brook's terminology for essential versus accidental, the problem with everything boxes is that even just the essential complexity of such a product is so insanely large that they are sufficient to produce a "horrid" product. Of course they don't have just the essential comp…
However, I do believe a (slightly) better competitor could be created, with better technology, better workflow, etc. If well-capitalized. If it had well-factored plugins. If you had a top-notch team to design all that and then build it.
That's a lot of ifs. Joel says it isn't guaranteed a brand new team will even do better than the old on the essential angle. It's risky and costly enough to prevent it from happening.