Maybe they should have their own physical server in a datacenter. In addition to more flexibility, it would also be cheaper. Cloud providers are trying to convince people it is easier by using them, but in the end, if your cloud grows a lot, you are still going to need a team dedicated for management, etc. They are trying to convince it is cheaper to use them, but I can easily have 32GB of RAM or far far more on a si…
"DigitalOcean Killed Our Company"
521–530 of 620 posts
Re: "DigitalOcean Killed Our Company"
#522Re: "DigitalOcean Killed Our Company"
#523Are there any best practices I should follow when using AWS, GCP, Azure, DO, and others to avoid these sorts of situations? I have heard although can’t confirm that using on account billing rather than using a credit card makes them less likely to just disable your account for billing issues. Things like that would be helpful to know. Should I be letting them know more contact info about us, asking for an account man…
Re: "DigitalOcean Killed Our Company"
#524Re: "DigitalOcean Killed Our Company"
#525Maybe they should have their own physical server in a datacenter. In addition to more flexibility, it would also be cheaper. Cloud providers are trying to convince people it is easier by using them, but in the end, if your cloud grows a lot, you are still going to need a team dedicated for management, etc. They are trying to convince it is cheaper to use them, but I can easily have 32GB of RAM or far far more on a si…
In the case of these business functions, the standard and correct approach is to outsource them to a 3rd-party service provider. You do this with accountancy, legal representation, facilities, office management, recruitment, etc. If you try to bring all these things in-house from the get-go you'll never get around to building a product, and it's financially and logistically sensible to do it with IT as well. This calculation may change over time as your business grows, but if you can't comprehend that the correct strategy for a fledgling business may not be the same as an established one, then you're simply not suited to run a business in the first place.
Of course, in every case, you're taking a calculated risk by relying on a service provider: They may go bust, they may be incompetent or malicious, they might ramp up their prices. Your job as the manager of a company is to accept and manage these risks as best you can. Risks cannot be eliminated, only managed, and attempting to do is a fool's errand. If things do go wrong, you'll always have people lining up to tell you how you could have avoided this problem, usually it's by making a decision that can be justified with the benefit of hindsight. You should ignore these people. The only question is: did you make the correct decision at the time, based on the facts to hand?
Re: "DigitalOcean Killed Our Company"
#526Earlier quoted context omitted.
I think it says a lot that this CTO joker flew in, regurgitated the standard-issue "we will endeavor to do better" apology and left without answering any of the very legitimate follow-up questions. I would never deal with an organisation that behaves like these guys.
Is there any response that would satisfy you?
Re: "DigitalOcean Killed Our Company"
#527This is probably going to get buried in the replies, but I had a similar experience with DigitalOcean about a year ago with my account getting permanently locked with very little explanation and no way of getting it back. It's still locked to this day. I was just a student using my Github student package credit, but I was pretty appalled by the service from DO and vowed never to buy from them. Unfortunately, my ticke…
"We've locked you out, no explanation" "Sorry for any inconvenience"
Seriously? That last line is like a slap in the face.
No one should talk to a customer like that in this situation, if only because (a) if this is real abuse, you don't need to be "fake nice" and (b) if it's a false-positive, you've just come across as extremely smug when you're in the wrong.
Re: "DigitalOcean Killed Our Company"
#528Earlier quoted context omitted.
Is there any response that would satisfy you?
It's been 7 hours, some follow up answers would be nice...
If you have ever been involved in post facto analysis of a process breakdown like this you know how hard it is to get the full picture immediately. Rushing something out does no one any favors.
Re: "DigitalOcean Killed Our Company"
#529Some people on HN hate Linode because of their past security screwups (which is valid), but having used both DO and Linode quite a lot, the support on Linode is way, way, way better than DO's. DO's tier 1 support is almost useless. I set up a new account with them recently for a droplet that needed to be well separated from the rest of my infrastructure, and ran into a confusing error message that was preventing it f…
Vultr is underrated too. I've had nothing but positive tech support experiences with them. Their weird branding turns people off but they do not seem fly by night. We have used them for various things for years with very few problems.
When there's an issue with Linode's platform, they discover it before I do and open a ticket to let me know they're working on it. When there's an issue with Vultr, the burden of proof seems to be on me to convince them that it's their problem not mine.
Re: "DigitalOcean Killed Our Company"
#530As DigitalOcean's CTO, I'm very sorry for this situation and how it was handled. The account is now fully restored and we are doing an investigation of the incident. We are planning to post a public postmortem to provide full transparency for our customers and the community. This situation occurred due to false positives triggered by our internal fraud and abuse systems. While these situations are rare, they do happe…