511–520 of 608 posts
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The frontier companies are building agents to automate work end to end (i.e. with decision power) The tech takes a while to diffuse like any other but I think call centers don't have a great outlook
I feel sorry for anyone that has to deal with account transfer due to end of life when working exclusively in LLM hell in your imagined world.
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Its being pounded into their head almost daily (and from all directions) that AI is the future and the more AI the better. Their boss, the industry, other managers, heck probably even their children. So any big AI initiative they are apart of had succeeded before it even starts!
Yep, and there's the FOMO aspect. Especially in non-tech/non-product companies right now. Look at the age profile of owners and CEOs. Most of them were around for the dotcom era, and eventually they saw that companies that ignored the internet or didn't adapt where completely left behind. There's a real fear among the C-suite/management that this is the same thing all over again, and if they are not fast enough on th…
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There is a distinct difference between a chair and a communication (birthday card, letter, email, whatever) about some personal life event
I bet someone said the same thing about an email or an IM vs a handwritten letter at some point in the past but here we are.
I appreciate a birthday text/email, but a thoughtful email is nicer and an physical card/letter is better still.
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AIUI, most of the AI usage by students is seen by themselves as cheating, and cheating is largely for the tasks that you don't care about. Which means there's likely a strong association with students of generative AI work products with "we don't care about the quality of this stuff." Rampant use of AI for cheating is not at all incompatible with negative opinions of AI.
Is this all being astroturfed? Even researcher are using AI to do their research. It's not just being used for cheating.
While I get useful artefacts of work out of AI, ooh boy do I agree with everyone who finds the output itself to be annoying to read (and in many cases annoying to watch, though the image and video models are getting better).
>No customer or user wakes up and says, ‘I hope I get to talk to a chat bot or an AI agent today This is so true. I led the implementation of an AI customer service agent and even though management thinks it’s a great success the metrics tell a totally different story. Our customers hated it. I haven’t seen anything in tech that is hated more. Before you think we did a bad job with our solution, I can tell you we wen…
I did actually experience some chat bots that were helpful without needing a human to get my answer quick and some gave a number to call after exhausting their scope. But I am aware, that this is not standard.
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Just tried it. Still broken. Maps doesn't respond at all now. I get the beep that maps hears my "hey google", but that's it now. > I see. So you intentionally broke the feature, now you complain about it being broken. nope. that was a recent thing when they forced gemini on the phone. woke up one day hearing a different voice and then went searching how to disable that. maps has always been borked.
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What is is about management where they can't see how bad and half-baked these customer service agents are, but the customer can tell INSTANTLY they're AI and just not helpful in the slightest
In my experience, AI customer service agents can be really helpful for some things, but when they aren’t helpful they are the most annoying thing in the world. I think this leads to a problem because leadership might see metrics showing that the AI service agent successfully helped with 80% of the questions it is asked, but they don’t realize how damaging that 20% is. Over time, more and more of your customer base is…
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LineageOS, GrapheneOS et al base themselves upon this upstream project. A good one to familiarize yourself with, and support.
Again, let me know when you see a LineageOS or GrapheneOS phone for sale on a store shelf. I am certainly familiar with these things. I just don't see them having a practical effect on the average consumer, just fellow HN commenting nerds. I think I have one friend in real life with GrapheneOS at the moment, and it is not an experience they would recommend to any other friend of mine. I support such things in theory,…
and literally your mom could install it via the USB-based walk-through installer, if her life depended on it.
and yes, Apple devices are for your least technical friends and relatives. What’s wrong with that?
I could be wrong, but it feels like one issue is that AI seems to cater more as a signal to venture capital and the internals of the tech industry in a lot of these products, while consumers just want to know "what is this product going to actually do for me," and care less about whether it is implemented with the buzzword du jour.
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Also the product itself is likely to suck. One thing that the tech world has become obsessed with is increasingly non-deterministic products. Products that do what they think what the user wants to do rather than what they actually want to do. They've also fallen in love with changing things for the sake of change. I had a friend buy a Tesla and one thing that ruined the car for him is that the menu would change over…
> I had a friend buy a Tesla and one thing that ruined the car for him is that the menu would change overnight. He'd know how to turn the fog lights on, for instance, but next time he had to do it, the menu had moved someplace else. Incidentally, this is why I will never buy a Tesla. I used to want one pretty badly, I thought (and still think tbh) that they are very cool cars. I was even willing to barely tolerate us…