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I convinced HP's board to buy Palm and watched them kill it

philmckinney.substack.com

511–517 of 517 posts

Re: I convinced HP's board to buy Palm and watched them kill it

#511
post #395

Earlier quoted context omitted.

I have good experience with HP laptops. Not their 200 euro consumer trash (but honestly, anything marketed towards consumers is trash these days, from any vendor), but HP's ProBook and Zenbook line. Probook is more plastic fantastic, but the repairability was great. Zenbook got hot, but always remained quiet (until the Nvidia GPU kicked in, but that's on Nvidia). Driver support and UEFI update support were both excel…

I have an HP ENVY laptop that’s very nice. Amazingly good screen, takes SODIMM and M.2 NVMe, flips around as a 2-in-1, and is quite thin and light for a 15” laptop. But omfg the HP website and product lineup are impossible to use and figure out! Dell does it better but is still too complex. Why are there so many product lines? How does a normal person figure out what to buy? HP has excellent engineering but horrible…

I feel like this is every PC manufacturer except for maybe Framework. Lenovo, Dell, HP, Asus, MSI, their websites and product lines are all confusing piles.

Apple has its problems and their store page is getting worse, but at least most of their product lines are easy to grok configure.

I don’t need an MBA to know if it’s hard to buy something, people won’t be likely to.

Re: I convinced HP's board to buy Palm and watched them kill it

#512
post #237

Earlier quoted context omitted.

I had heard that it wasn't suppression as much as just not making it a thing at all, and that AMD used the opportunity to extend x86 to 64-bit, and Intel was essentially forced to follow suit to avoid losing more of the market. It also explains why the shorthand "amd64" is used; Intel didn't actually design x86_64 itself.

There was apparently earlier Pentium 4s that supported some version of a 64bit isa, support for which was fused off before sending to customers in order to convince people to move to Itanium. https://www.tomshardware.com/pc-components/cpus/former-intel...

Interesting! I had no idea that was a thing

Re: I convinced HP's board to buy Palm and watched them kill it

#513
post #308

Earlier quoted context omitted.

I remember reading an article about the development of the Touchpad. Apotheker wanted the Palm division to be cash neutral. This meant that when they were speccing out the Touchpad, they weren't able to get any of the parts they wanted because Apple kept buying out supplier capacity for the iPad 2 and HP wasn't willing to cough up the money for the suppliers to expand their capacity. I think the engineer described th…

The build quality wasn't the issue (as far as I can tell). I bought a unit on the secondary market more than a year after the "Fire Sale", it was flawless. It's hardware spec, particularly those obvious to end-users, like weight and thickness matched however the original iPad, not the iPad 2 (promoted for being "thinner") already released by the time of the launch of the TouchPad. That combined with the lack in avail…

Yeah all the fit and finish stuff was what I meant by build quality. Besides the stuff you mentioned, the back of the Touchpad was made of plastic and I was able to flex it by pushing on it, so it definitely didn't feel as premium as the iPad 2. Agreed that WebOS was fantastic from a software standpoint, the UI was years ahead of where iOS/Android were back then. Sadly, developer support dried up after a few years so my Touchpad spent the rest of its life flashed to Android Ice Cream Sandwich.

Re: I convinced HP's board to buy Palm and watched them kill it

#514
post #69

> "Then, in late June 2011 […] I faced a medical emergency requiring immediate surgery and a eight-week recovery period confined to bed. […] On July 1, 2011, HP launched the TouchPad tablet running WebOS 3.0 […] The launch was botched from the start. HP priced the TouchPad at $499 to compete directly with the iPad, but without the app ecosystem or marketing muscle to justify that premium. The device felt rushed to ma…

Here is the other problem: By summer 2011 the iPhone 4 had been out 6 months and the iPad for over a year. The iPhone 4 was when the iPhone felt mature from both an hardware and software perspective. Apple was executing at perhaps the highest level they have ever executed at.

Palm would have had to execute perfectly and pray that Apple and Google made a colossal mistake. Google did with tablets, but neither Google nor Apple really left much room for others in the Phone space. Ask Microsoft.

Re: I convinced HP's board to buy Palm and watched them kill it

#515
post #176

Earlier quoted context omitted.

Glad to hear this sentiment, even all these years later. We got there finally, we really did. But oh my, was it a journey. The effort (and investment ms put in) moving mobile computing/devices forward during that time is (IMO) an under song but major part of the work required to get to the modern day cell phone/embedded device. (I worked at ms starting during ppc/tpc era through wm)

I always say that many of the things we take for granted today came from Windows Phone At the time everything was app-based: you are looking at a photo and want to share it? Why, of course you should switch over to the messaging app in question and start a new message and attach it. As opposed to "share the picture, right now, from the photos app" Dedicated access to the camera no matter what you were in the middle o…

Sorry for such a delayed response, life. :-)

But I wanted to agree with you very much. Lots of behind the scenes/tech stuff as well. Some of our protocols and technical approaches have lived on and very broadly. Exchange ActiveSync, for example. One technology that didn't live long (for obvious reasons) but I still had a lot of fun working on was recognizing when a phone was being dropped to automatically seat the hard drive heads to prevent head/disc damage. How else were you going to fit 2GB of mp3s on your phone if it didn't have a spinning drive?

Re: I convinced HP's board to buy Palm and watched them kill it

#516
post #131

Somehow this doesn't add up. He was out for 8 weeks which is 56 days. In that period the product launched and was cancelled after 49 days. How does he claim the failure wasn't his fault? They shipped 270,000 units that mostly didn't sell, but that had to be planned in advance. You can't say "Phil's out, lets ship this thing now!" The only thing they might have done different than he planned is setting the price and c…

The devices sold like hot cake after the price cut. The failure he has to refer to was cancelling WebOS completely, instead of giving it another go. The right decision would have been to price cut the existing devices, provide fixes for the existing issues (there were small usability issues like the web browser reloading after inactivity, which means reloading when you got stuck for a long page download) and meanwhil…

as someone who still remembers the hype around the deal, most people bought the tabs to "jailbreak" and install another OS into it (ubuntu touch?). perhaps i misremember things but neither os had a great tablet experience.

Re: I convinced HP's board to buy Palm and watched them kill it

#517
post #131

Earlier quoted context omitted.

The devices sold like hot cake after the price cut. The failure he has to refer to was cancelling WebOS completely, instead of giving it another go. The right decision would have been to price cut the existing devices, provide fixes for the existing issues (there were small usability issues like the web browser reloading after inactivity, which means reloading when you got stuck for a long page download) and meanwhil…

as someone who still remembers the hype around the deal, most people bought the tabs to "jailbreak" and install another OS into it (ubuntu touch?). perhaps i misremember things but neither os had a great tablet experience.

Those devices predate Ubuntu Touch's first release by a few years ;) But you could install Android on them, which kept the Touchpad specifically useful for a few more years after the webOS software got too stale (but now it's a shame to not have webOS on that device).
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