Earlier quoted context omitted.
I think this hits the nail on the head. It's not that Facebook or the many people who work there don't care about kids or a deleterious political climate. They do care. It's just about what happens when those concerns conflict with other concerns, such as maximizing user engagement. In my opinion Haugen's testimony and Zuckerberg's response simply confirm this: Haugen talks a lot about the research that was done and…
Fair to say it's about incentives? I think it's possible to run a profitable social media company that does care. We're just stuck with too few options. I'm unaware of any that make transparency a core value by, say, openly publishing moderator actions.
That's probably true but not at Facebook's scale. If the employees are willing to accept the argument "We could have increased profit but chose not to in the interests of users.", because everyone's bonuses and stock value is based on profit, you'd need to hire a lot of people who are happy to trade some amount of personal gain for user wellbeing. That would be difficult when you have tens of thousands of people.
Alternatively, maybe it'd be possible to run Facebook without giving the staff equity or bonuses. That would take a huge shift in the way tech renumeration works though.