Earlier quoted context omitted.
> If you read back in the thread, we're talking about the claim that adding geoblocking will result in chargebacks, which outside the US, it won't. As a response to someone talking about customers traveling and needing support. But yeah geoblocks can occur in different situations with different appropriate resolutions. > In our case it was friendly fraud when users tried to use a service which we could not provide in…
> If you provided zero service at all, they should get their money back. And calling a chargeback in that situation "friendly fraud" is ridiculous. No, if a company upholds their side of a contract, the customer must too, within the bounds of the law. A chargeback in that situation is the _definition_ of "friendly fraud" and is actual criminal fraud. > If they weren't even asking for a refund and using a chargeback o…
How do I find your email or postal address if you're blocking every request from a given region? My original point was about companies that do that.
If you're not, I agree that there's much less of a problem (some jurisdictions require online cancellation methods, though).