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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#501

Post by wongarsu »

doublerabbit wrote: post #481
tomaskafka wrote: post #422

Earlier quoted context omitted.

This is how a milking stage of a product looks like, it's a last stage before death.

However in this case there is no death. Adobe is the de-facto for drawing to photo manipulation. While there may be open-source alternatives however Adobe is kept alive via media & enterprise where there is no alternative. edit: downvoted?

They are clearly losing market segment after market segment. Flash and Dreamweaver have lost the Internet market, Flash/Animate is no longer the clearly dominant software for 2d animation for media and television, XD is losing the web UX community, Photoshop is losing the hobby and semi-professional drawing community.

Adobe has enough momentum and moat that their demise will stretch over decades, and they could halt their fall at any point. Retaking market segments that are lost is hard, but regaining the trust of those about to leave is a lot easier. But if they keep course their eventual fall into irrelevance is inevitable.

Re: Adobe charges subscription cancellation fee

#502

Post by buro9 »

Oh this is interesting.

Perhaps there's an opportunity for arbitrage of the unused period of subscription by pooling the remaining time and then allowing others to be connected to the individuals who have time remaining and use their accounts.

Basically buying up the unused time and reselling by treating it as a marketplace.

Re: Adobe charges subscription cancellation fee

#503

Post by ncallaway »

alisonkisk wrote: post #486
JumpCrisscross wrote: post #484

Earlier quoted context omitted.

> they wouldn't let me put the cancellation in early Everything they did was legal until this. If they won’t process it, send them a letter with your state attorney general’s consumer affairs (or, if you’re a business, commercial division) Cc’d. Address it to their general counsel. State you cancel your contract with them effective such and such date. Contract termination is quite strictly defined in law, for obvious…

How can you back out of a contract without paying consideration/fee?

They're not backing out of a contract. They're opting not to renew the contract early in the term of the contract.

Re: Adobe charges subscription cancellation fee

#504

Post by adoxyz »

playpause wrote: post #397
paxys wrote: post #56

People are giving terrible advice in this thread. Changing your credit card number or reporting it as stolen doesn't mean you are off the hook for the payment you agreed to. While Adobe probably won't care enough to do it, another company in its place could very well send the debt to collections and ruin your credit score. Next time read the terms of a contract before signing it. Adobe has a no-contract monthly plan…

> Next time read the terms of a contract before signing it. But that's unworkable in modern life. We often have to agree to multiple terms documents per day, jumping through hoops for urgent things like receiving security updates. 99% of people clicking "I agree" do so without reading the terms.

It's unworkable to literally read 3 options?

"Annual plan, paid monthly" vs "Monthly plan"

It's not like they hide the fact on page 488 of some multi-document contract. It's on the sign up page.

Re: Adobe charges subscription cancellation fee

#505

Post by ncallaway »

yanderekko wrote: post #465
pbhjpbhj wrote: post #453

Earlier quoted context omitted.

If that's how it works in your country then it seems likely your country is also broken/corrupt and is effectively 'in on it' (helping the likes of Adobe to steal from you). Not sure what one can really do about it. I think also the whole "you'll need an army of lawyers" idea is probably born from confirmation bias (settled cases get NDAs). I wonder if we shouldn't require registering a settled case, if there was any…

>If that's how it works in your country then it seems likely your country is also broken/corrupt and is effectively 'in on it' (helping the likes of Adobe to steal from you). How does this get settled in a non-broken/corrupt country? You lodge a complaint and the government launches a fleet of lawyers on your behalf? I'd be surprised if that's a routine response to consumer complaints anywhere.

Small claims court is an attempt to address the problem of court being too expensive. I think legal costs have grown to a point that we need some kind of "medium claims" court in the US (or just dramatically expand the limits of small claims).

Re: Adobe charges subscription cancellation fee

#506

Post by nothingisfree »

eisa01 wrote: post #205
greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

The total price is not shown for the 12-month contract, as such it’s not compliant with Norwegian consumer law Surprising to see a company like Adobe operate on such terms, although it also applies to companies like Audi on their EV charge subscriptions for access to Ionity

Here's the Norway page

https://www.adobe.com/no/creativecloud/plans.html

Looks the same to me. Is it possible the law isn't what you think it is?

Re: Adobe charges subscription cancellation fee

#507

Post by wpietri »

speedgoose wrote: post #188
wpietri wrote: post #166

Earlier quoted context omitted.

When the contracts are arbitrary ways to take advantage of people? And are promoted in a misleading fashion? You bet.

It may have been different a long time ago but I don't think Adobe is misleading if you want to subscribe. It's pretty clear it's an annual contract with a monthly payment.

Other people make the point of how it misleads.

Moreover, the pricing structure itself is misleading. Unlike, say, an apartment lease, there's no intrinsic reason for having it be an annual price billed monthly. It's not like Adobe has to buy extra servers that just sit there empty if somebody cancels. It's pure exploitation of cognitive biases.

Re: Adobe charges subscription cancellation fee

#508

Post by dave84 »

distances wrote: post #363
demosito666 wrote: post #350

Earlier quoted context omitted.

I use a very simple solution for this: whenever I'm handing my credit card information to some service, if there is a slightest chance of such bullshit (which is always the case with any subscription-based service), I just use a virtual card with just enough money on it to pay for whatever I intend to pay. Then they can prolong the subscription, sneak their stupid extras all they want.

This may work in the US (does it, really?) but mostly not in Europe. If the service provider thinks you are a subscriber and don't pay, you will eventually end up in collections. You can't just "stop paying", that will not terminate your subscription.

Yup, I didn't update my card details and forgot to cancel hosting with a UK provider and they sent a collections agency after me for £16.

Re: Adobe charges subscription cancellation fee

#509

Post by Closi »

alexvoda wrote: post #463
alias_neo wrote: post #319

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

This is why for such services (though I haven't used Adobe software in more than a decade) I use single use debit cards like the ones offered by Revolut. Adobe is in the same ring of trust as a random shady website and one ring above a Nigerian prince.

This is a super effective way to get debt collectors sending you messages!

It depends on the company and sales contract, but as you signed up to an agreement for the subscription on these terms it's possible that Adobe would be able to sell the unpaid fees off to collection agencies.

Re: Adobe charges subscription cancellation fee

#510

Post by mavhc »

alias_neo wrote: post #319

I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…

Paying for things is a sucker's game.

Pay for movies, DRM breaks it Pay for software, it's discontinued

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