Earlier quoted context omitted.
[deleted]
With all the attention why not try and turn the message into a positive one (highlight what you do and why it's better). A positive message would give people who don't know you a reason to check you out and your existing customers confidence that you are competent to overcome the current situation. Right now it feels like they are just trying to justify why they failed... even if the succeed in blaming ADP they still…
I can see merit in both parties' cases against the the other, but I can see a ton of shenanigans on both their parts as well.