Earlier quoted context omitted.
You know, a lot of these calls are personally relevant too. Would you rather pick up the phone and wait on hold for 45 minutes to talk to someone at your gas company again after they already didn't fix your problem last week, or would you like to get a call asking how your service appointment went so you can say "Unresolved issues. Please escalate" and get a call later from someone who can actually fix it while their…
Sure, there isn't always a hard-and-fast line between spam calls and legitimate calls. Asking how a service appointment went seems personally relevant to me. Asking if I'd like to sign up for my ISP's TV service isn't. It's the latter call that enrages me.
Most surprising to me was to find out that when you ask a bill collector to stop calling, they actually do stop calling. If they don't, they could be liable for up to $1000 per infraction plus damages by the FDCPA!