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When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid

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Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid

#51

Post by bertil »

nchuhoai wrote: post #49

Just as a general PSA (without claiming to be complete): (Generally, none of these apply if the airline can claim extraordinary circumstances such as weather) - Flights Originating/Transiting/Ending in the EU: 1. You are entitled to cash compensation for sufficiently long delays (2-4 hours depending on flight duration) 2. You are entitled to cash compensation (for the inconvenience) and reroute (whenever you want) fo…

> you greatly reduce their inclination to do so by making it their personal fault.

AirHelp should really include Hans Rosling’s video on how blaming yourself really improves service. I swear, I remember him explaining that in one of his speeches (he usually talks about developing countries). I can’t find it back, but he is perfect at it.

Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid

#52

Post by mastef »

markolschesky wrote: post #48

What are the statistics on the number of canceled or delayed flights that the average flier has in a year that would qualify for reimbursement? I used to have 40 round trip flights a year not so long ago, and I'd say that there was probably only one or two flights that were canceled during that duration of time. Occasionally I'd volunteer to get off a flight to grab a voucher for reimbursement, but most of the time I…

my parents had a 3+ hour flight delay/re-routing in 3 consecutive years coming back in the same holiday period - not frequent fliers, rather frequently delayed

Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid

#53

Post by ozi »

lightcatcher wrote: post #39

I just tried to use the service to get some money from a cancelled flight from Houston to Los Angeles that I had in January. Here's some feedback/questions about the service: - When I filled in the flight, I selected "cancelled". When I got to the final claim filing step, it asked how many hours my arrival was delayed, with the highest tier being 4+ hours. This was confusing to me and made me double check that I sele…

The only circumstance you're eligible for compensation on a domestic, US flight is if you are bumped off the plane due to over booking.

0 to 1 hour arrival delay = No compensation.

1 to 4 hour arrival delay = 200% of one-way fare (but no more than $650).

Over 4 hours arrival delay = 400% of one-way fare (but no more than $1,300).

Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid

#55

Post by relet »

Feedback:

The airport search fields should recognize airport codes. If I type in "bru", Brussels airport should be the first, not the third in the list. If I do not choose from the suggestion box, but tab into the next field, it should fill the field with the correct selection.

Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid

#56

Post by _archon_ »

ozi wrote: post #53
lightcatcher wrote: post #39

I just tried to use the service to get some money from a cancelled flight from Houston to Los Angeles that I had in January. Here's some feedback/questions about the service: - When I filled in the flight, I selected "cancelled". When I got to the final claim filing step, it asked how many hours my arrival was delayed, with the highest tier being 4+ hours. This was confusing to me and made me double check that I sele…

The only circumstance you're eligible for compensation on a domestic, US flight is if you are bumped off the plane due to over booking. 0 to 1 hour arrival delay = No compensation. 1 to 4 hour arrival delay = 200% of one-way fare (but no more than $650). Over 4 hours arrival delay = 400% of one-way fare (but no more than $1,300).

Do you have a source for this?

Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid

#57

Post by gamblor956 »

_archon_ wrote: post #56
ozi wrote: post #53

Earlier quoted context omitted.

The only circumstance you're eligible for compensation on a domestic, US flight is if you are bumped off the plane due to over booking. 0 to 1 hour arrival delay = No compensation. 1 to 4 hour arrival delay = 200% of one-way fare (but no more than $650). Over 4 hours arrival delay = 400% of one-way fare (but no more than $1,300).

Do you have a source for this?

http://airconsumer.ost.dot.gov/rules/part%20250.pdf

14 CFR 250.

Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid

#58

Post by nicomichaelsen »

lvs wrote: post #6

Another startup serving the needs of people who demand to be served.

We can sympathize with the frustration many people are experiencing while traveling via airports. If we can assist them, travel with a little less stress, and with all their rights intact, than mission accomplished

Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid

#59

Post by nicomichaelsen »

gregcrv wrote: post #11

What a great idea ! so easy to use ! With laws, general conditions, etc... becoming more and more long and complex (even for educated people) I can see this kind of concept taking off in many other fields. cannot wait !

Thanks for the kind words, that was actually one of the reasons we started AirHelp.
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