There is something about perceiving yourself as unassailable that makes a tremendous temptation to be the borg, to be an asshole. Surely everyone has observed that many times, from Mean Girls to MicroSoft a decade ago?
Wow, or from the When-Apple-Became-the-Borg Department
51–60 of 90 posts
Re: Wow, or from the When-Apple-Became-the-Borg Department
#52Earlier quoted context omitted.
It's hardly "malicious behaviour" to expect a company to deliver the service their product advertising claimed.
Responding to that lack of delivery by abusing an unrelated legality, as a means to raise the stakes until a fix occurs, is. It's like screaming at someone until they do what you want, even if they think there's a good reason not to and you don't know what the reason is.
>abusing an unrelated legality
How is trading in your non-working phone for a working phone an "unrelated legality?"
Re: Wow, or from the When-Apple-Became-the-Borg Department
#53Google has a better approach here. In their forums, they will promote power users to semi-moderators. These people then, drunk on the (useless) power bestowed upon them by Google, do their best to fend off and send into nirvana actual problems, or just shower askers with pointless routine stuff (reinstall, turn it off and on again) until they give up.
Wow, this is the best description I've ever seen of user moderators that I've encountered on certain company/product forums.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#54Sadly this isn't news. Apple have been doing this for the last 5 years at least. I support a large fleet of Macpros (Ha, yeah "fast" and "magical" with 5 year old procs in them) Everytime an OS upgrade comes along something is silently broken. Trying to get support is a nightmare. For example when they changed which version of kerberos they used without any warning. Or changing the syntax of automount. Apple are shit…
It also happens in Apple's (paid) developer support bug tracker.
When a new OS X release broke something that killed some 40 products at a company I used to work for, they simply made the bug report "private" so that others couldn't see it. Some of the products that they broke had to be rewritten to use a completely different technology, the breakage was so bad.
Google....has its own issues, but at least doesn't delete public bug reports. Sorry, I do have my own issues with Google, but Apple's behavior is a step beyond "poor customer support practices" and full into "dishonest and deceptive practices," which in my book is worse.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#55Earlier quoted context omitted.
Yup. The problem seems a small matter of an OTA software update. The solution being posted - and deleted - is demanding a replacement of >US$500 of hardware. Whatever the reason for not fixing the actual problem, what's being advocated as a solution isn't: it's just a way of counter-irritating the company into (one hopes) releasing an actual fix. Abusive behavior is not corrected by abusive behavior in return. There'…
Your product doesn't work and the company refuses to support it or fix the issue. What are you supposed to do, suck it up and be happy with your $500 paperweight?
How about a $2000 product with a known defect?
The known fix for the early 2011 MBP's with the discrete GPU glitch is to stick in a fresh version of the same motherboard with the same glitch.
I replaced my board under Applecare for free a few months ago, so I'm a lot less pissed that the issue came back than I would had I paid the non-Applecare repair price of $500. Now I'm debating whether I want to replace my logic board yet again only to have the issue come back a few months later.
http://appleinsider.com/articles/13/10/14/apples-2011-macboo...
Re: Wow, or from the When-Apple-Became-the-Borg Department
#56I know its a typical blog post... but this is the Lawrence Lessing. I hate to hype him up (especially since this post of his is just a "humble blog post" about one annoying issue), but Lawrence Lessing has a huge following. Creator of Creative Commons, Rootstrikers, friend and lawyer of Aaron Swartz... Lawrence Lessing is a name that should be respected in every online community. Again, this seems to be just one of t…
It's astounding how rudely he's being treated in his own comments section.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#57Same story for 2011 Q1 MBP, it seems like the Graphics are defect for several models and suddenly started to fail for several customers about now... +800 posts, NO RESPONSE FROM APPLE!! https://discussions.apple.com/thread/4766577
I had this issue pop up in late 2012/early 2013 on my 2011 MBP. It was just visual at first but after a few months, it turned into system crippling hangs.
I replaced my mobo this past summer under Applecare ($500 if you don't have coverage). Guess what they replaced it with? A logic board that exhibited the same issues two months later.
A friend of mine just started experiencing the glitches on his 2011 MBP.
My current workaround is to make sure that I unplug all external monitors, and shut down with the setting that no app windows get reopen. If you have an application that forces the discrete GPU to be used (Coda, for example), it can cause startup hangs.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#58Apple Discussions moderators have been deleting dozens of messages from the iWork threads too (I had a similar email :). Nothing new, though.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#59What stops these mega companies from hiring a 120 people online forum support team and removing a lot of bad will? Even if most of the posts were 'we will help you with your problem, just call this phone number'.
Re: Wow, or from the When-Apple-Became-the-Borg Department
#60Earlier quoted context omitted.
Apple is shit, Google is shit, Microsoft is shit, and the list continues... Not trying to defend anyone here, but with so many customers, products, software versions, it's no surprise problems will occur, which are sometimes inappropriately handled. This goes for any company, Apple is no exception here. I have years of anecdotal evidence of only positive experiences with Apple products and customer service, the only…
I like Yahoo. My ISP uses their mail service as their web mail access. Through many updates to Yahoo's web mail app, I always neglected not to update and was able to continue using my more than 10 year old mail interface, until recently when I finally decided to agree to update.
Accept Yahoo has an overzealous email address validator that won't let me use my actual email address, and I can't get through to their support to have the problem addressed. It's been several years of frustration for me at this point.