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Zynga Mistake Puts Random Stranger In Customer Support Role

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Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#51
post #3

Troll.programmer? Placeholder forgotten there? How.the guy email.ended there in first place? EDIT: whooo! I write a question, downvote-fest!!! For context, I was the first comment, and I was genuinely curious. But thanks for the downvotes and no reply.

random punctuation along with missing words (probably caused by autocorrect) makes your post extremely unreadable hence the downvotes

I think he just answered his own question ;)

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#52

I've owned a domain for 10+ years that's spelled correctly and is kinda neat and i'll do something with it some day. A few years back a start up got some funding, tried to buy my domain several times, and ended up going with a variation of the domain, but minus a vowel. eg, if i owned flicker.com, they ended up with flickr.com (it's neither of those domains, BTW). I semi-regularly get support emails for them. If i'm…

Gawd. I used to have a phone with attached fax that was one digit off a popular fish and chip shop number. I would get advertising faxes at the rate of about 1 roll of fax paper per week from an advertising company. I rung, faxed emailed and tried multiple times to correct them. In the end I got one of their faxes, faxed it back to them, then tapped the bit that came out the fax to the bit still going in. A vicious fax loop. It ran all weekend. I got one grumpy as fax back on Monday about how I'd used up a massive roll of fax paper, and they had been unable to delete the queue for some reason, so it had used up the refills too. $$ Were demanded. The spam faxes stopped and I never heard from them again.

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#54

Sadly my favorite story about a person dealing with a motel with nearly the same number turned out to be false. It was still funny though. I like this guy's sense of humor but he could include in the end of his response the real address (or set the reply-to on his responses to be the actual address)

I worked in a 24/7 technical support center, which one was number off my country's major airline. The amount of times I had to inform people, that just because they'd managed to call a software company in my country, didn't mean that I could change their flights.

You would get people who would call up, launch into a rigmarole about their booking, I would listen for a few minutes before interrupting and saying 'You are aware that this is Company Name, right?', and they would still keep going. Fun stuff.

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#55
I get several emails per year that are meant for monash.edu. I simply write back pointing that out. I most definitely do NOT say "If you can't tell the difference between .com and .edu, you're unlikely to have much joy with the Monash University admissions office."

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#57
post #9

See also the English comedian Tony Hawks and the US skateboarder Tony Hawk. ( http://www.tony-hawks.com/skateboarding.php ) ( http://tonyhawk.com/ )

As funny as that is, the majority of those are kids. Kids that just had their hopes and dreams shattered ;)

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#58
post #19

Earlier quoted context omitted.

The strangest thing is that the only email, specifically accusing Tony Hawks of abusing his name's similarity to Tony Hawk is in Dutch. Likely, however, Mr Hawks has received numerous complaints about it in English and chose to ignore those, but kept the one in Dutch as he did not understand it (or did not care what it said).

It's not the he didn't understand or didn't care what he said. It's that he had a funny response. It's his own name, for Heaven's sake. And the people writing to him are clearly not doing their own due diligence either.

> And the people writing to him are clearly not doing their own due diligence either.

The people writing to him are eight years old. And he is making fun of their inability to spell.

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#59

I've owned a domain for 10+ years that's spelled correctly and is kinda neat and i'll do something with it some day. A few years back a start up got some funding, tried to buy my domain several times, and ended up going with a variation of the domain, but minus a vowel. eg, if i owned flicker.com, they ended up with flickr.com (it's neither of those domains, BTW). I semi-regularly get support emails for them. If i'm…

Gawd. I used to have a phone with attached fax that was one digit off a popular fish and chip shop number. I would get advertising faxes at the rate of about 1 roll of fax paper per week from an advertising company. I rung, faxed emailed and tried multiple times to correct them. In the end I got one of their faxes, faxed it back to them, then tapped the bit that came out the fax to the bit still going in. A vicious f…

LOL, that reminds me of the time my work number was one digit off from the company switchboard. I worked for a telecom doing .NET stuff. So surprised I am when a mobile phone customer calls me at 2am in a panic that he had lost his phone. Three questions ran through my mind: how did he know I worked for the company, how did he get my personal number, and why did he think I could help him? After a few more instances, I realized these people weren't calling my personal number, they were fat fingering my work number, which was forwarded to my mobile. It was so weird until I figured that out.

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#60
post #30

See also http://www.salon.com/2002/06/03/nissan/ edit: better article: http://www.yalelawtech.org/ip-in-the-digital-age/why-nissan-...

Uzi Nissan used to be my ISP when I lived in Raleigh (he had one of the first ISDN modems in town -- 128kbps bonded channels, baby!) Cool guy.

But I have to admit that he messed up when he started hosting ads on his site (Link Exchange, IIRC). Sure enough, the software started putting auto-related ads on there, and that's when he got in trouble with the lawyers.

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