Every Nodejitsu app is down

I have to agree, I was pretty excited when I started using nodejitsu but it's insane how little regard they have for uptime and reliability. Just the other day my app suddenly started pointing to some other nodejitsu customer. I asked about this in IRC and was told "I'm rolling out new balancing architecture today" and that once that was done my app would start working "normally." Totally. Crazy.