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Preventing Unsubscribes in Forwarded Emails

litmus.com

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Re: Preventing Unsubscribes in Forwarded Emails

#51
post #8

How does this work?

Read here: http://jonathan-kim.com/2011/programmatically-customizing-a-... Basically most e-mail clients change the dom structure in some way when you forward an email (like wrapping the original in a div). Write some CSS rules that require an unmodified structure to show the unsubscribe button.

Darn, you found me!

Re: Preventing Unsubscribes in Forwarded Emails

#52
This reminds me of why I am glad I have plain-text mode enabled in Thunderbird. I do not want my emails to be webpages, and I do not want email senders using clever tricks to determine how I see my emails, and how my recipients see them.

This problem is much better solved with an unsubscribe followup email containing a re-subscribe link.

Re: Preventing Unsubscribes in Forwarded Emails

#53
post #30

Earlier quoted context omitted.

What if it's malicious? Eg, "I hate your political ideology. I'll unsubscribe you from the site you forwarded me an article from." I'm sure that kind of threat is minimal and easily corrected, but the OP's suggestion of hiding it somewhat addresses that. It doesn't eliminate the threat of course, but it doesn't put it under their nose.

A confirmation email with an "undo" link fixes that problem as well.

"stop sending me email" is responded to by sending another email......

Re: Preventing Unsubscribes in Forwarded Emails

#54

Earlier quoted context omitted.

I think that's an overly narrow interpretation of "visiting a single page". I've seen very prominent providers who've definitely been around long enough to know the legalities (the hard way) use the "enter your e-mail address" approach.

When I click "unsubscribe", I expect to be unsubscribed. If I just get a page that invites me to enter my email, which the page should know already, I find it's easier, and vastly more satisfying, just to mark the mail as spam.

Ok, if we are going to start using that "mark as spam" button to punish people, maybe then I should go sign up for your comms.io "tell me when the product is ready" mailing list using a bunch of Hotmail and Gmail accounts, and mark your messages spam on all of them when I receive them.

I mean, if we are going to use that button to feel "satisfied" by punishing others whose business practices we or actions we disagree with, rather than to actually mark, you know, actual spam that we shouldn't have received in the first place, why not include some old fashioned tit-for-tat, right?

Seriously: you are abusing the right to be part of a collective spam filter by interpreting the rules of that law in that way. You aren't even doing it in a way that other users of that spam filter are going to obviously appreciate: a lot of people (heaven forbid) actually like receiving the email we sign up for.

Re: Preventing Unsubscribes in Forwarded Emails

#55

If you want to take this even further, here are a couple of other suggestions: Require confirmation instead of one-click unsubscribe** Even better - allow unsubscribes by having the user take a photo of themself next to a handwritten sign with today's date, their email address and a request to be unsubscribed. Then you know it wasn't an accident!

[deleted]

Re: Preventing Unsubscribes in Forwarded Emails

#56
post #41

> The Litmus team discovered these silent unsubscribers when they noticed a long-time fan removed himself from the Litmus newsletter after sharing an email with 85 of his coworkers. What an idiot. People here seem to think unsubs might be malicious; they don't seem to think that people getting email don't want it and just click any unsub link they see. Don't forget that the vast majority of people are hopeless with c…

I'll admit I've clicked the unsubscribe link in a bid to stop the original sender from getting emails that they subsequently forwarded to me. Worked like a charm and prevented them from getting upset when their upset would have caused trouble.

That's... awfully passive aggressive.

Re: Preventing Unsubscribes in Forwarded Emails

#57

Wouldn't requiring inputting your email address and then pressing an ubsubscribe button work? That way when the forwarded user tries to unsubscribe, they know they aren't subscribed.

This is possibly in violation of CAN-SPAM: You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. [1] [1] http://business.ftc.gov/documents/bus61-can-spam-act-complia...

Uh, the section you quoted says you can't ask for anything beyond an email address. It's perfectly fine to ask for an email address. (Though I don't think it's a good idea unless you prefill the box)

Re: Preventing Unsubscribes in Forwarded Emails

#58

Wouldn't requiring inputting your email address and then pressing an ubsubscribe button work? That way when the forwarded user tries to unsubscribe, they know they aren't subscribed.

I think you would be surprised by how many people 1) Have multiple email addresses forward to one inbox and 2) Don't know how to check what address a particular message was sent to.

I regularly see people reply to our messages and ask us to remove an address that we never sent anything to... (and we have a prominent one-click unsubscribe on every message!)

Re: Preventing Unsubscribes in Forwarded Emails

#59
Litmus has some very clever code. When they first released their analytics feature, I reverse engineered it because I couldn't believe they could track forwards. Their "time spent reading message" was another cute hack.

Re: Preventing Unsubscribes in Forwarded Emails

#60
post #50
post #43

Earlier quoted context omitted.

Could the site just generate a really long mailto:// url?

You somehow have to tell the site which people to forward to. How do you get the information there?

I was thinking the person would click on the mailto link and it would open up in their default email client. From there they could add the contacts from their contact list.
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