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GoDaddy deletes my domains and charges me to restore them
51–60 of 128 posts
Re: GoDaddy deletes my domains and charges me to restore them
#52Registrar here. In other words competitor to Godaddy. Not enough info in this story to call out godaddy on this. Sounds as if the domain was deleted and went into redemption. In redemption registrars are charged $40 plus the cost of registration (.com .net .org .info) to get the domain back. And they mark that up. If you don't pay for a domain it gets deleted. The registrar has no reason to delete a domain that isn't…
What about the security angle? The registrar should log these transactions with the IP address and probably the UA string so they can tell the customer what computer they were using when they did it. And if it wasn't them, then investigate how their password was stolen or security was breached. Does your registrar log information like this?
GoDaddy is apparently too big to do this OR they don't have access to this data readily.
Re: GoDaddy deletes my domains and charges me to restore them
#53Earlier quoted context omitted.
I cannot believe it is the registry issue because a) I renewed the domain before expiry. Before that I had unlocked it for transfer but did not complete it since I realized that this might take a couple of days b) Godaddy charged me for the domain renewal which effectively confirmed me as the owner for another year. c) After 2 days, godaddy abruptly cancels the domain and transfers it to the registry even though my o…
Just saying that GoDaddy can't do anything about the restore fees imposed by the registries. If they screwed up it should be carried out at the firm's expense but I highly doubt they would delete a domain without being explicitly told so.
I think the delete domain behaviour is linked to the deletion of the credit card..that is not acceptable is what I have been saying. Looks like someone else has also had the same experience....(in comments)
Re: GoDaddy deletes my domains and charges me to restore them
#54I've had 300+ domains with GoDaddy for over 10 years now and I've never had a problem with them.
Re: GoDaddy deletes my domains and charges me to restore them
#55In chess, you would call this a two-pronged attack (And you are forked either way). Not many people know this, but you pay 30% more for domain renewals if they are set to auto-renew.
1) First of all you charge people 30% more for auto-renew. See a discussion here:
http://chrisacky.com/images/godaddy_bull.png
2) Now, with the customers feeling outraged that they are being charged more, they cancel the auto-renew, and they get to put on an even larger charge.
It is a horrendous dark-pattern that first of all exploits a customers continued goodwill by keeping up auto-renew, and then secondly, from trying to save money, GoDaddy exploit users who are trying to make their money stretch just a little futher.
Re: GoDaddy deletes my domains and charges me to restore them
#56GoDaddy employee here. I don't work on the shopping cart, but I can say that we're under "new management" (new CEO started in January) and there's currently a huge push to completely revamp the GoDaddy homepage as well as the shopping cart and other pages.
Management is under no illusions that the old/current system is far too convoluted so the company is pushing through some pretty dramatic changes.
Unfortunately, there's a lot of code to change so the changes are going to take some time to get deployed to customers.
As far as this particular incident, I can also confirm that if you have auto-renewal turned off, when the domain expires there's a cost to GoDaddy to get that domain back.
I was on a support call during orientation when someone had something similar happen. Their CC had expired so the domain didn't auto-renew and someone else purchased the domain after the grace-period. The only thing that customer service could do was offer (a paid) service to try to put them in contact with the new domain owner (also used GoDaddy to purchase it) and assist in transferring the domain back.
If you want, feel free to email me exactly what steps caused the problem and I'll forward that on to QA for that group to try to reproduce and perhaps resolve the issue.
Re: GoDaddy deletes my domains and charges me to restore them
#57GoDaddy's dashboard might be bloated which can be confusing but I doubt they deliberately delete domains after removing the credit card info from your account (as long as a domain hasn't reached the expiration date of course). As the GoDaddy representative correctly mentioned, it is the registries who are to blame for any restore fees. It's bad enough that you as a customer lost domains so Verisign, PIR, Afilias or a…
GoDaddy's dashboard might be bloated which can be confusing but I doubt they deliberately delete domains after removing the credit card info from your account
The bulk of GoDaddy revenue comes from renewals and it's cheaper and easier to keep a customer as opposed to acquiring a new one.
It's much more likely that there's a bug in the code or some other non-malicious technical problem that's involved here.
Re: GoDaddy deletes my domains and charges me to restore them
#58Normally I would try to be fair to the registrar, after all we are only hearing one side of the story, but it is very hard to defend a piece of shit company like GoDaddy and frankly I don't have much sympathy for anyone who continued to pay them to screw them over (removing card on file or not). The time to have moved away from those scumbags was when they came out in support of SOPA. There are very few companies that I reserve a place in internet hell, GoDaddy are one of them, they seem to be proud of being utter assholes.
I am a happy customer of hover.com, simple prices and includes whois privacy. Great control panel and zero problems over 2 years. Great service ad definitely not assholes.
Re: GoDaddy deletes my domains and charges me to restore them
#59I've used everyone from 1and1, GoDaddy, NetworkSolutions, and eNom as registrars. Most of these guys have cluttered slow interfaces which are painful to use. I've most recently become a fan of Hover.com ( https://hover.com/hH8tN94H ). NameCheap.com, Name.com, and Gandi.net are also decent alternatives.
Was the affiliate link really necessary?
Is it unreasonable? I'd recommend Hover too, and also would have used my affiliate link. If I didn't have one I'd still happily recommend them, but if it doesn't cost you anything why shouldn't I get a cut? That's kind of the point of affiliate codes.
Re: GoDaddy deletes my domains and charges me to restore them
#60Earlier quoted context omitted.
I had a similar experience with a monthly recurring billing, and the helpful lady at the credit card company suggested getting my credit card reissued with a new number (effectively by marking it as lost / stolen). Unfortunately pre-authorised recurring payments are not interrupted by this method. They will continue to show up on your statement against the old card number until you either pursued them to stop, or can…
"pre-authorised recurring payments are not interrupted by this method. " That depends on the nature of the authorization. The easiest way is to just terminate the card
And ding your credit history? No thanks.
I would definitely charge back every unauthorized charge they make, and charge it back again if they fight it and win (yes, you can do this, and yes, it does work). It's not worth their time to fight small chargebacks at all[1], and the damage multiple chargebacks can do for even relatively large payments often makes it not worth going through multiple rounds.
Although at that point, I'd consider simply reporting the card as stolen. In effect, at that point it is. Once the PAN is marked as invalid by the issuing bank, those recurring charges should definitely not be able to go through (exception: some sort of wacky bill-pay system that bypasses the credit networks entirely; yes, these exist, although normally go the other way)
[1] As a merchant, your chargeback rate is unaffected by winning chargebacks, and the fee (typically starting at $15, and often marked up) is per-incident. Meaning if the customer fights the charge a second time after you win the chargeback, you're out $30 and now have two chargebacks in your history, not just one. Between the hard costs and whatever the human factor is in fighting the charges, it quickly becomes non-economical to fight them.