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How to Write an Email

blog.dannycastonguay.com

51–59 of 59 posts

Re: How to Write an Email

#51
post #32

Earlier quoted context omitted.

> if the sender has enough decision power to move forward with a default action without confirmation, then the email is simply a polite notice to someone above in the command chain, isn’t it? In one team I did this all the time even though I didn't have the decision power. I did it to force people to respond. Prior to my adopting this strategy, I'd send an email saying "We need a decision about this by X", and the mo…

> And I would ensure that Y was a poor solution. How do you ensure people don't think you're not good at your job, if you continually propose poor solutions? Since you're emailing other teams here, they probably(?) don't get to work with you day-to-day to realize you're doing this on purpose. Also, what's the point of Y being a poor solution? Even if the other team isn't very responsive, can't you always propose your…

> How do you ensure people don't think you're not good at your job

Great point. In the beginning, it was fine because I was new and didn't have domain knowledge. As time went by, I had decided I hate the team/job and I need to find a new job anyway.

> Also, what's the point of Y being a poor solution?

In this scenario, I was never in a point of knowing if my good solution was good enough. My best attempt may be something that would get me 80-90% of the way but needed small modifications.

People speed reading my email might not see the nuance and think I already had the correct approach, and wouldn't respond. That risks going forth with a problematic solution. If, however, you say something that is clearly wrong, people are quick to respond.

More concisely, if I go with my best approach, and no one responds, I still don't know if my approach is correct or not. The point of the email is I need their feedback. So I have to set up the situation to virtually guarantee I get their feedback.

(Another approach I would do is list 3 options I was thinking of, and make the default one a poor one - at least this way they know I'm capable of thinking up good solutions but haven't developed judgement yet).

> such that even if they don't respond, you can implement a decent solution?

The goal is to elicit a response. If I say clearly "I need a response", then I'm not going to get it.

Again, do this only with problematic teams. This isn't a guide for normal work. For normally functioning teams, I would recommend going with the best approach and making that the clear default.

Re: How to Write an Email

#54

Earlier quoted context omitted.

This was such an improvement to mine as well. Lots of strange advice in this thread about "one sentence/question per email" and other arbitrary terseness. Just use a messaging system for single-thread async communication. Writing the email is part of the thinking process for me so by the time I finish there is a single coherent sentence that I can cut-paste to the top with the rationale/evidence/etc organized below i…

> Writing the email is part of the thinking process for me... Same here. > Responses should always be inline between relevant quotes rather than the default of hiding the original at the bottom. This is highly polarizing. As you can tell I also like inline replies. I grew up using BBSs and inline replies were common. It seemed so natural. Then Outlook came around and top-posting became the norm. I have gotten some sc…

I've never heard of people having difficulty with inline replies before. Show them how to configure `sed 's/> /You said /g'` to run on all their incoming email...

(I use the same plain text email strategy)

Re: How to Write an Email

#55

All emails should be 2 lines only, is something I learned when I started working in an office. For example, WHAT YOU ARE SAYING WHAT YOU NEED FROM YOUR AUDIENCE (RESPONSE OR DECISION OR ACTION ETC) My boss taught me this. Because people just don't read long emails. Simple as. Do YOU (want to or have time to) read someone else's long emails? As time goes on, often I say (to myself) "forget that", and write all the det…

[flagged]

Re: How to Write an Email

#56
post #32

Earlier quoted context omitted.

Certainly I have never been in such a situation, but just for me to understand: if the sender has enough decision power to move forward with a default action without confirmation, then the email is simply a polite notice to someone above in the command chain, isn’t it? Why the email then? Wouldn’t a record of the decision (not via email , but in some confluence-like space) be enough? If the confirmation is really nee…

> if the sender has enough decision power to move forward with a default action without confirmation, then the email is simply a polite notice to someone above in the command chain, isn’t it? In one team I did this all the time even though I didn't have the decision power. I did it to force people to respond. Prior to my adopting this strategy, I'd send an email saying "We need a decision about this by X", and the mo…

This is called blackmail. It might fit the work culture in your company, but it certainly ain't polite.

Re: How to Write an Email

#57
post #26

Earlier quoted context omitted.

Certainly I have never been in such a situation, but just for me to understand: if the sender has enough decision power to move forward with a default action without confirmation, then the email is simply a polite notice to someone above in the command chain, isn’t it? Why the email then? Wouldn’t a record of the decision (not via email , but in some confluence-like space) be enough? If the confirmation is really nee…

Heres an somewhat contrived example scenario. I’m going to McDonalds what do you want— a big mac meal sure no problem. Get there. Oh wait what did he want for a drink? Coke? Coffee? Water? Send a text what you want to drink? No answer — what do you do? Instead text should be saying ‘getting u a coke unless you let me know’ No answer in time, so you just get a coke for your friend and if he doesn’t like it tough. So i…

> Instead text should be saying ‘getting u a coke unless you let me know’

In that case you can't distinguish wanting a coke from not having read or received the message at all. If you want synchronous communication, maybe you should use a synchronous communication channel.

Re: How to Write an Email

#58
post #32

Earlier quoted context omitted.

> if the sender has enough decision power to move forward with a default action without confirmation, then the email is simply a polite notice to someone above in the command chain, isn’t it? In one team I did this all the time even though I didn't have the decision power. I did it to force people to respond. Prior to my adopting this strategy, I'd send an email saying "We need a decision about this by X", and the mo…

This is called blackmail. It might fit the work culture in your company, but it certainly ain't polite.

Consistently not replying when you say "I need this information by X" is also impolite.

Crappy teams lead to crappy strategies.

Incidentally, people are reading too much into this. No one got upset at me for doing this. They knew I was trying to solve a problem. And they knew the bottleneck was themselves.

Re: How to Write an Email

#59
post #44

Earlier quoted context omitted.

Yes. How do you do it otherwise?

Slack, Teams, etc

IMO direct messages, using people's names in messages, or @them is a disruption and should be reserved for needing one. I hate being deep in work, and then being disrupted for something that could have easily been put in a channel that I could look at later.

Turning off notifications would mean muting people that are more respectful and might have a legitimate reason to disrupt you.

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