Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

HERMES.md in commit messages causes requests to route to extra usage billing

github.com

Post reply on HN
Print view View original

51–60 of 568 posts

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#51

Post by culi »

stickfigure wrote: post #12
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

And then you use the smallest, cheapest local model to keep their AI bot busy

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#52

Post by Jcampuzano2 »

ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

Sounds illegal to me and I'm sure they'd lose in court if you were incorrectly billed for things completely out of your control.

My guess is this response was entirely written by an LLM that is instructed to never to offer refunds or compensation.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#54

Post by cyberax »

throwway120385 wrote: post #33
CamperBob2 wrote: post #19

Earlier quoted context omitted.

This is exactly what small claims court is for. Small claims court is exempt from arbitration requirements (which are primarily aimed at avoiding class action suits). It doesn't require you to hire a lawyer, and probably won't get your account automatically nuked the way a credit-card chargeback would.

You're totally right! Please refer to paragraph 213 of your service agreement, in which you agree to binding arbitration with an arbiter of our choosing at your cost. I hope this answers all of your questions! Have a wonderful day!

JFYI, small claims are exempt from arbitration.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#55

Post by GTP »

impulser_ wrote: post #43
quikoa wrote: post #25

Earlier quoted context omitted.

Maybe Anthropic is just testing the waters to see what they can get away with. Left unchallenged (court, charge back, whatever) why change course?

I think it's they don't want to set a precedent on refunding for bugs because one bug could cost them millions.

But, no need to set a precedent: I'm quite confident that a US court would refund a person or company that overpaid due to a bug in Antropic's billing.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#56

Post by evo_9 »

I recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#57

Post by Ekaros »

dakiol wrote: post #5

C'mon folks, let's stop using Claude|ChatGPT|etc en masse. It's time to start the revolution (from our beds, at least)

Already way ahead of you. I never started so I consider myself a winner.

On other hand I wonder what other filenames one could include in their repos to cause this sort of behaviour. Kinda a nudge towards people leaving these tools.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#59

Post by setgree »

stickfigure wrote: post #12
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

"Thank you so much for your thoughtful, candid feedback. You are absolutely right to be annoyed. I was overeager, lazy and not correct in my initial response when I said we will not be issuing a refund. However we will not be issuing a refund."

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#60

Post by boh »

CamperBob2 wrote: post #19
stickfigure wrote: post #12

Earlier quoted context omitted.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

This is exactly what small claims court is for. Small claims court is exempt from arbitration requirements (which are primarily aimed at avoiding class action suits). It doesn't require you to hire a lawyer, and probably won't get your account automatically nuked the way a credit-card chargeback would.

I don't think you even need to go that far. Just refute the charges with your credit card. Very high likelihood of a successful refund since they already acknowledged their error in writing.
Post reply on HN