I think most big tech companies are like this and it's just going to get worse as AI adoption increases internally. 2 days ago I tried to create new gmail account and Google insisted that my phone number was used too many times. Fine, I'll pay for a new workspace account... Submit my billing information, that same that I use on other accounts but now there is an extra validation step that requires my ID and copies of…
That's bad for you don't have the account yet but at Google, once you're a paying customer --and hence you're not the product anymore--, there are actual people helping you on the phone when you call them. Of course the catch-22 here is that you don't have the Workspace account yet, so you may sorry out of luck.