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I spent 5 years in DevOps – Solutions engineering gave me what I was missing

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Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#52
> I started dreading the monotony of it all... My days had become predictable: check the dashboards, respond to tickets, debug whatever broke overnight, push some Terraform, go home. Maintain the HashiCorp Vault clusters, manage the secrets pipelines, answer the same support questions. Repeat. The work that used to feel engaging had become routine.

Why are you checking dashboards (pull/polling) instead of building alerting (push), so that you do not need to check dashboards as a matter of routine? If the tickets are dealing with the same problem again and again, why aren't you building a self-service platform to let your users handle these problems by themselves (especially now that LLMs are making this much more trivial to build)?

Author sounds like he had poor technical management who didn't understand DevOps (let alone DevSecOps) and turned it into an operations role.

Everything that the author likes about Solutions Engineering, I get from a DevOps role, from collaborating with other engineers in my company to make them more agile, productive, and take better ownership in production. Too many engineering teams fall into a trap of not being allowed to focus on any non-functional work (gotta ship revenue-generating features!) and LOVE it when someone like me comes along, who doesn't answer to Product, and can help them out on the non-functional side. I get to talk to "customers" as much as I want, in a role where I can just walk up to them and not need to communicate over Zoom or with significant plane travel.

Author should have considered trying to just find a different Platform Engineering role.

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#53
post #50

Earlier quoted context omitted.

If you have a “DevOps team” - they are operations and you aren’t getting any of the benefits of a DevOps mindset

Meh, real life is a bit more complicated than a manifesto.

It’s not about just a manifesto, at the startup I worked for before getting into consulting 6 years ago - cloud + app dev - it was much more affective for the team who did the work, to create their own IAC based on a standard.

What’s the difference between a “DevOps team” in 2026 than “operations” in 2001?

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#54
post #3

I really loathe that sales engineers stole the term Solutions Engineer which was previously used to basically mean support/services engineer (technical generalist), a mostly post-sales role. It's pedantic, but I watched it happen in real time, my company's HR even asked if we could change our team titles to help out the sales team since they wanted the more appealing title to use. The reason it annoys me so much is t…

Agreed - its total sales engineering as he described it.

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#56
My path was opposite...

Started in early 200x sysadmining Linux boxes. Moved to an MS gold partner that started with 6 employees and ended up with 45 by the time I left. So you can imagine the kind of work and solutions we did, started with mom and pop, ended up doing email systems for a 20k user system, also picked up vmware/sphere, perl scripting a big monitoring system for over a year and hacking old binary only legacy software to extract data, lots of extremely varied short term projects.

Then got onto the "Solutions Architect" career path. Did that for 6 years ending up in a big telco. I ended up being bored out of my mind just doing designs/tech sales/delegating all the "real work".

I decided to go into Devops and switch to contracting at the same time. I now realise that was over 10 years ago now.

I couldn't be happier with my job since then. It's 100% remote, It's hands on troubleshooting when things go horribly wrong, it's solving hard problems with automation and in last 2 years lots of AI when the clients decide to rip out a huge amount of integration and switch clouds/other software and so on every 2 years :-)

It pays a little less and definitely has less prestige than "Solutions" for a huge telco (and I no longer wear a suit at work), but I can definitely see myself being happy doing that for next 10 years (if the role still exists then).

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#57
I made the jump into SE (sales/solution engineering) three years ago after a long career as a SRE/systems/software engineer (the kind that found any excuse to break out ilspy, windbg, gdb and/or tcpdump on the job) and have a love-hate relationship with it.

This is a long post, but SEs are underrepresented here despite us being a big part of the sky high valuations that many companies on here have gotten, and it's a job that is still somehow not well known or understood.

I LOVE the travel. As someone whose happy place is seat 20F on a United 738 and a rental EV waiting on the other side, the random travel requests give me so much life. I enjoyed the 4 on, 3 off travel life as a consultant as well, but being asked to fly in for a meeting or two and get time to myself the day before is so much better. In fact, this is probably THE reason why I haven't gone back into the FTE world. Travel budgets for engineers are generally pithy.

I LOVE not having to answer to a Jira backlog. I can (and do) still ship PRs back to product if it makes sense for the customers I'm supporting, but my performance comp isn't tied to that. Interestingly enough, we are also not forced to use AI when coding for the same reason (though using it to understand what our customers are being increasingly asked to use is important, so I do sometimes).

Speaking of comp, I LOVE how transparent our comp packages are. The base salary is usually competitive with a high Senior/low Staff SWE, but unlike these roles, we don't get very many RSUs. What we do get is commission. The more we sell, the more we make. No black box bonus pool allocation nonsense. Some SEs can take in Staff+ total comp some years if they and their AE close a whale of a deal because of this. What's better about comp as an SE is that it's usually not regional. This makes the position super lucrative for engineers in LCOL/MCOL cities who don't mind getting on a plane every so often.

We also get a lot of time and space to tinker with the products we're selling when we're not out in the field (since we usually have to know them front to back; it's not uncommon for SEs to know more about a product than engineering or even Product). Most good SE managers will absolutely support you blocking off time to build, which is awesome!

Interviews are also WAY more than chill than those for SWE. No LC grinds. The hardest part is usually the tech panel (which is easy if you're good at presenting and explaining technical things in an accessible way).

So now onto the not so fun parts.

You are usually tied to a non-technical account executive (salesperson). The nature of that role attracts lots of...interesting people. Your entire existence as an SE hinges on how well you get along with your AE. A great relationship makes SE the best job in the world. Anything else makes it somewhere between a slog and hell on earth.

This is also a sales job at the end of the day. There's lots of talking and socializing involved. Not nearly as much as an AE, but doing happy hours and dinners sometimes comes with the job. As a massive introvert who often wants nothing more than to read Hacker News over a nice beer in sweet solitude at the end of an intense workday, you can probably imagine how draining these events can be.

Then there are the demos and POCs: the bread and butter of the role. Depending on where you are, you might be giving the same demo handfuls of times per day. These can be made more fun by working in investigative questions about the customer you're presenting to to learn more about them and why they need what you're selling (also called "discovery"), but some AEs won't give you that space. Feeling like your job is replaceable isn't great (even though it's not replaceable at all!)

There also isn't much upward mobility in this vertical. You can go a lot of places OUTSIDE the SE track given the cross-cutting nature of the job (Product, CTO, AE, and even back into engineering are common paths), but scope as an SE is narrower than the SWE path, as, again, its a sales job. (That said, getting into the Principal SE track usually involves talking at big shows and brand building like writing books, skills that are very useful if you want a heavy hitting job elsewhere or want to be the kind of person that gets paid to keynote conferences).

Many of the thought leaders in the SE space are technical but have lost their edge. Many of them are closer to sales than engineering. Some literally sell their presales methodologies and don't do technical stuff anymore. Great if you want to move away from that career; less so if you don't. More engineering-biased people might feel out of place initially.

Skill atrophy is also very real, counter to OPs observations. You can get away with minimal learning once you know what you're doing and have your demos locked in. It takes a while to get to this point, but once you're there, you can give a demo point blank a any time and are familiar enough with your product to lead a POC start to finish without blinking. This combined with not having time to "deep" learn due to meetings, demos and POCs can lead to skills slipping away.

Finally, that time to tinker can be hard to get if you're in a patch of heavy sales activity. This is felt the hardest when you join a new org and are sent into the field straightaway. This is often why so many SEs are usually former consultants of that product or ex-customers: shorter ramp-up time.

This can make it difficult to get back into a pure engineering role if SE doesn't work out. You won't have enough day to day experience to make hiring managers feel comfortable in bringing you on, which is a massive disadvantage in this market.

All in all, it's an awesome and somewhat safe career path that is a front row seat to how the money comes in, but it's heavily situational and probably not a fit for more introverted folks.

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#58

My path went from engineering-aligned (math) to engineering management back to engineering to product to program management to solutions engineering to account executive. Honestly I had a negative connotation about sales for most of my career, but turns out I really love it. The exposure to different problems every day is awesome and more like a puzzle than work to me. I feel a bit of reverse imposter syndrome though…

Would you be willing to tell me more about your path to account executive and sales? I am considering such a path myself and it would be wonderful to talk with someone whose done this.

I hope you like being on call and having to tell management why you're not hitting your number and "forecasting" your way to close the gap.

I also hope you like golf! And drinking!

There can be UNREAL amounts of drinking as an AE.

You'll also be on a plane A LOT. The folks in suits and sneakers waiting first in line to board with their roller bags? Almost all of them are AEs.

Most of your customers will see you as a walking credit card.

You can also make 6+-figure commission checks and deep friendships if the deals are right, so there's that.

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#59
post #50

Earlier quoted context omitted.

Meh, real life is a bit more complicated than a manifesto.

It’s not about just a manifesto, at the startup I worked for before getting into consulting 6 years ago - cloud + app dev - it was much more affective for the team who did the work, to create their own IAC based on a standard. What’s the difference between a “DevOps team” in 2026 than “operations” in 2001?

The difference is what they do. Assisting other teams with creating fully automated build and test pipelines. Managing infrastructure using automated systems. Identifying issues in production systems that other teams should look at, down to a level of granularity that wasn’t really possible in 2001.

> affective

You mean “effective”.

Re: I spent 5 years in DevOps – Solutions engineering gave me what I was missing

#60
post #31

Earlier quoted context omitted.

I am a solution engineer mostly on the traditional ML side of things but have good knowledge of K8S/GKE. The most fun I had last year was helping a customer serve their models at scale. They thought it was cost prohibitive (500k inferences/second and a hard requirement of 7ms at p99) and so they were basically serving from a cache which was lossy (the combinatorial explosion of features made it so that to have full c…

Are they paying you as well as your comment makes it sound? That was a ton of lingo and I'm used to lingo!

Yeah :) happy on the money front. I didn't mention this earlier, but I'm a Googler and my role is to make sure that big customers are as happy as possible on GCP. And Google still pays well (talking with my SWE friends my total comp lands around the middle of the pack, perhaps a bit fewer stock grants). I was a SWE (also at Google) before, so maybe they didn't change my comp too much in the new job family. I don't know as those things are mysterious.

Also, not all projects are this fun. Sometimes is solving the same problem over and over or working with customers that aren't tech savvy and there is a bunch of politicking and "fluffy" stuff.

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