Earlier quoted context omitted.
Are they not allowed to charge a service fee?
Service fees is the counter-tactic here. If it takes the city clerk multiple hours to assemble and distribute the video clips and time gets billed to $1k/request because it's being done in the most inefficient, asinine way, well, how many FOIA requests really have $1k of urgency behind them? I don't know enough about municipal billing to know how defensible that is, but it's definitely one of the escalation paths her…
Kind of a teeth grinding win though, because title companies are absolute scum.