Earlier quoted context omitted.
Note that M&S dropped TCS in July following the recovery. https://www.ft.com/content/289ec371-2ed4-425a-9bd0-c34e6db39... and elsewhere.
> M&S chair, told MPs that hackers had used “sophisticated impersonation” to gain entry “involving a third party.” 20 bucks says this sophisticated impersonation was social engineering a $5/hour outsourced customer support employee > The attack is expected to lower operating profits by up to £300mn this year. that's not counting the reputation and brand damage. M&S is seen as a premium retailer and this whole hack ma…
Hiring TCS to begin with made them seem utterly incompetent and unreliable.
Let them fail and be a warning to other companies trying to cheap out on IT.