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When a stadium adds AI to everything, it's worse experience for everyone

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Re: When a stadium adds AI to everything, it's worse experience for everyone

#51

Post by nitwit005 »

Someone1234 wrote: post #5

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

It's not tech related. Previously, they all did this with various cards. People were walking around with a giant stack of loyalty or store credit cards in their wallet with a rubber band wrapped around it.

There is a store I shop at where every purchase, they ask every single customer if they "have a phone number with them", which they can type in on the point of sale device. I've waited behind people trying to remember their old phone number.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#52

Post by [deleted] »

sleazebreeze wrote: post #35
influx wrote: post #14

Earlier quoted context omitted.

Lumen Field in Seattle just installed some Amazon Just Walk Out vendors this year. I'm happy to report you don't need to be logged into Amazon or have an app. I double clicked my phone to swipe my Apple Pay before I walked in, grabbed a beer and walked out. It was fantastic.

Aren't all these transactions checked by a human after the fact? IIRC I interviewed someone who worked on this and thats what they said.

[deleted]

Re: When a stadium adds AI to everything, it's worse experience for everyone

#53

Post by caminanteblanco »

Circle K has had these rolled out in Arizona for several years now, and honestly they're pretty flawless there. I've used the self checkout hundreds of times at this point, and Circle K has a pretty huge selection of products. When it's 2AM and you're waiting to buy a monster, it's nice not having to wait 45 seconds for the one clerk to finish that they're doing so they can ring you up.

I'm not sure why the performance at this stadium was so vastly different.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#56

Post by foxfired »

This isn't just enshittification, it's hostile software [0]. When you dominate a space, for example being the only vendor in the stadium, you can impose whatever you want on customers. There are no options, you can tell customers to select between yes or ok, this is the only way to pay for hotdogs now. As an LA resident, the rate at which we implement these broken and invasive services is alarming.

[0]: https://idiallo.com/blog/hostile-not-enshittification

Re: When a stadium adds AI to everything, it's worse experience for everyone

#57

Post by bombcar »

mattgreenrocks wrote: post #31
m463 wrote: post #26

Earlier quoted context omitted.

I think of a friend who worked at a bank, and a colleage decided to show him "how the world really worked" He got out a big printout and started showing the different demographics and their habits. " woman, with a little bit of college" - she will get a credit card, charge it up to the limit, then make the minimum payment... forever. " man, no college" - he will get a credit card, charge it up to the limit, might mak…

Nothing against sports fans, but your comment made me wonder if all the grocery stores hopping on the “game day” wave for advertising campaigns are doing so bc their data shows that sports fans are easier to sell to.

They’re certainly (stereotypically) much less likely to know the “normal” price for something than their (stereotypically) wives do.

So, yes, way easier to sell to.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#58

Post by bombcar »

influx wrote: post #14
Someone1234 wrote: post #5

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

Lumen Field in Seattle just installed some Amazon Just Walk Out vendors this year. I'm happy to report you don't need to be logged into Amazon or have an app. I double clicked my phone to swipe my Apple Pay before I walked in, grabbed a beer and walked out. It was fantastic.

Any store is a Just Walk Out if you’re ballsy enough.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#59

Post by potato3732842 »

kulahan wrote: post #46
throwaway48476 wrote: post #36

Earlier quoted context omitted.

Its not the fault of the engineers, they just did a job. The parasites come from elsewhere. I read that in order to build a reactor in the UK they spent 350 pages in the plan discussing how jobs would be given to various minority groups. Everything government touches is a racket now.

Who even reads all of that? Is it just all in there so someone who says "I really care about , so I want to make sure they're represented", or is someone actually sitting down and reading 350 pages of job allocations??? I can't imagine a worse punishment, honestly.

Some poor fucking secretary has to read all that shit so that their boss can be advised whether the application is compliant. It won't actually be analyzed unless those sections are sub-par at which point bickering over them becomes a lever the government can pull to extract more flesh. The applicant is forced to go back and say "well we'll hire a minority" or whatever to shore up that section.
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