Maybe they should just improve their product to make it more resiliant, rather than blaming customers for thinking that 148 V is below 150 V? Not everybody buying these has a Ph.D. in physics and if it says 148 V on the label and 150 V on the other label then it's your product that has a problem, not the customer. And no matter what happens, customer support should help the customer, not blame them.
This feels a bit like the logic behind "do not put hamster in microwave" warning labels. I think if you work with electrical or electronic systems in practice, you learn pretty quickly to respect tolerances and that data sheets are a map, not the territory. Also, electrical installations are usually seen as a field that should be done by trained personnel, not arbitrary laymen home owners. So I think the appropriate…
This world is amazing anything runs at all. The slightest addition of complexity is causing everything to fail now.
Modern computers are less reliable than ever, some companies have decided to REMOVE the pinhole bios reset (that has been around for 30 years) at the same time as things are buggier now and dont boot again until you physically unplug the bios battery deep inside and hard to get to.