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Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

dcurt.is

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Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#51

Post by tuckerman »

benoau wrote: post #48
r0fl wrote: post #24

Earlier quoted context omitted.

The fact that you can’t talk to a human about being locked out of Gmail which is used for millions of people’s entire lives is absolutely mind blowing

The fact that in 2025 there is still no "rights" or "due process" for users is astonishing, you can be banned by automated systems, refused any reason, refused any actual recourse, and it's just forever. Thoroughly inadequate for platforms that have become entrenched in modern life.

It’s also interesting to consider this in the context of some of the anti-trust litigation going on. I have complicated feelings overall but the fact that I might no longer be able to sync my Chrome settings because of automation applied to my YouTube account is not comforting. If these companies stay together there needs to be a change to how account banning is handled.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#52

Post by wat10000 »

ZeroConcerns wrote: post #47

So, yeah, the linked article is half a decade old by now and would best be flagged as "HN is not Apple customer service", but there is something worth salvaging here. Which is: sure, you're a tech company wanting to change the world. And, sure, this will ruffle some feathers and break a few eggs by design, but: the least you can do is stand up for your customers, right? So: if your actual customers want to urgently t…

I’d have a phone number that customers can use to reach someone at my company who can help them, and put that phone number in places where customers can find it.

Which is what most companies actually do, including Apple. Uncontactable companies like Google aren’t the norm.

I understand and share the frustration that email and chat work poorly, but unfortunately that’s often how it is. If you need help, your best bet is usually to call. It doesn’t sound like this guy ever did that.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#53

Post by browningstreet »

thanatosmin wrote: post #30
jms703 wrote: post #14

Why was this 4 year old article posted with no additional context? Lots of red flags here on the author's part. This seems like a case of someone not following through on their tradein, missing a payment due to a changed bank account, and then ignoring Apple’s emails about the issue. The author makes it sound like Apple acted out of nowhere, but the reality is they gave notice and took action only after the author fa…

Because today is the day that I read the blog post. I agree with you that Apple taking action on the account is not wholly unreasonable. What I found shocking was the inability to contact someone who could resolve the situation. I know this is a common issue with Google, but had expected Apple to be different.

[flagged]

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#55

Post by xyst »

jms703 wrote: post #14

Why was this 4 year old article posted with no additional context? Lots of red flags here on the author's part. This seems like a case of someone not following through on their tradein, missing a payment due to a changed bank account, and then ignoring Apple’s emails about the issue. The author makes it sound like Apple acted out of nowhere, but the reality is they gave notice and took action only after the author fa…

the idea here is that Apple Card is owned by gs. Being delinquent with AC shouldn’t have any impact to currently leased/paid for digital assets such as Music/Movies.

Good job blaming the victim. Hail corporate, I guess

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#56

Post by notpushkin »

bastawhiz wrote: post #37
notpushkin wrote: post #26

Earlier quoted context omitted.

They never recieved the trade-in kit. When asked, Apple never replied. And no, it doesn’t make sense for Apple to disable most of the services in case a credit card is past due for a few days.

I'm not sure I believe they never replied. The author missed an email saying their payment wasn't accepted and that all of their services would be disabled, that's pretty serious. I'm supposed to believe Apple just lost the ticket? I'm also not sure why the author didn't follow up: not following up has the direct consequence of being charged a substantial amount of money.

Yeah, I mean, I understand them being charged for the failed trade-in. Their credit card was charged, so Apple supposedly got the money (from Goldman Sachs). Why did they still block his account (owned by Apple) when he failed to pay his credit card bill (owed to Goldman Sachs)?

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#57

Post by Gareth321 »

Zak wrote: post #29

It has always seemed unwise to me to go all-in on ecosystems where multiple services that aren't inherently related are provided by the same company. If there's a problem ranging from a missed payment to a fraud-detection false positive, someone who does might lose access to multiple services. I don't want to log in with my Google account, pay with Apple, get phone service from Paypal, or use my bank's app store. It'…

Agreed. Every time I sign up for services I imagine how I would fare if I lost access to everything from this company. It's why I ended up de-Googling my life. The horror stories of people losing access to their Gmail accounts led me to purchase my own domain and migrate all my accounts with that email across. That ended up being a multi-year project, but now if my host ever cuts off access to my emails, I can be back online within an hour.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#58

Post by przemub »

elzbardico wrote: post #7

This was from 2021 and in the end he was at least able to talk to some humans and solve the issue. As bad as it was, it was still miles ahead of what you could expect in a similar situation with google.

I was automatically blocked by Google when I was a teenager, lost data that meant a lot to me… I even wrote a letter to the local Google office asking for help, to no response. To no surprise, there’s no Google in my life since then, except when my work mandates it.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#59

Post by blindriver »

There needs to be a better way to deal with trillion dollar companies that have the power to remove essential parts of your life based on bugs or incompetent processes.

Companies like Apple. Microsoft, Google, Meta, et al. have the money to spend on better customer support, but they don't because they have a monopoly. They know they can do whatever they want and there's nothing we can do. But even worse, they have absolute and total control and then hide behind their lack of customer support.

I think there should be a law that states that once you become large enough or important enough, you MUST reach a certain level of competent customer support or you will get fined the amount of money it will cost to pay for this competent customer support.

The reason why they get around bad customer support is because they are large enough so that they can bully billions of people by threatening to cut off access. Talk to Youtubers that get mysteriously cut off with no customer support to talk to.

This is all because of customer support. Smaller companies need to invest in customer support because of competition but not these larger companies because they don't have real competition, and something needs to change to force them to do it.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#60

Post by JumpCrisscross »

benoau wrote: post #48
r0fl wrote: post #24

Earlier quoted context omitted.

The fact that you can’t talk to a human about being locked out of Gmail which is used for millions of people’s entire lives is absolutely mind blowing

The fact that in 2025 there is still no "rights" or "due process" for users is astonishing, you can be banned by automated systems, refused any reason, refused any actual recourse, and it's just forever. Thoroughly inadequate for platforms that have become entrenched in modern life.

> fact that in 2025 there is still no "rights" or "due process" for users is astonishing

Most Google users don’t pay a dime for their services. I don’t think it’s reasonable to mandate customer service for free users.

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