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Earlier quoted context omitted.
How can customer support operate without knowing anything about the customer?
Isn't the whole point of crypto to keep PII out of it completely? If not, what is all this non-sense for exactly, other than the typical goals of pyramid schemes?
The article keeps saying overseas employees or contractors, but isn't more specific on who Coinbase entrusted with this sensitive customer PII. The bottom line is Coinbase didn't adequately secure sensitive customer information, and it was leaked. Not, "Gosh, 'overseas' people, what can ya do?"
This is a precedent to Coinbase employees getting physical threats at their door just because e.g. some voter registration, utility company, bank, credit card, or court record decided to release their name and addresses on the internet. People could show up at some Coinbase software engineers' apartment doors with guns demanding they send BTC to arbitrary addresses.
Earlier quoted context omitted.
How can customer support operate without knowing anything about the customer?
Isn't the whole point of crypto to keep PII out of it completely? If not, what is all this non-sense for exactly, other than the typical goals of pyramid schemes?
Earlier quoted context omitted.
How can customer support operate without knowing anything about the customer?
Isn't the whole point of crypto to keep PII out of it completely? If not, what is all this non-sense for exactly, other than the typical goals of pyramid schemes?
Saved dimes on customer support, lost $400m. It's hard to not believe in Karma sometimes.
And what that means is that
1) If you lose access to your account (through either your own fault, or coinbases fault) that the process of recovering it may not be so straightforward anymore.
2) Hackers can try to “recover” accounts now using this leaked info.
This is a huge problem. What coinbase needs are IRL offices where you can go and do things like account recovery, and where people trying to steal money can be caught and prosecuted (and makes a huge barrier for the overseas thieves who are usually doing this)
The only solution here is: hardware 2 factor like yubikeys.
Earlier quoted context omitted.
How can customer support operate without knowing anything about the customer?
Isn't the whole point of crypto to keep PII out of it completely? If not, what is all this non-sense for exactly, other than the typical goals of pyramid schemes?
This is overlooked most places but if you examine around the time the FATF finally pretty much eliminated bearer bonds, bearer stocks, and large bank notes was exactly the time crypto really took off.
Earlier quoted context omitted.
How can customer support operate without knowing anything about the customer?
Isn't the whole point of crypto to keep PII out of it completely? If not, what is all this non-sense for exactly, other than the typical goals of pyramid schemes?
You can receive crypto privately to your own wallet without sharing PII, without any exchange.
The problem is that it seems like the data that leaked is also the data that would be used to do account recovery. And what that means is that 1) If you lose access to your account (through either your own fault, or coinbases fault) that the process of recovering it may not be so straightforward anymore. 2) Hackers can try to “recover” accounts now using this leaked info. This is a huge problem. What coinbase needs a…
That's just a bank.
The article keeps saying overseas employees or contractors, but isn't more specific on who Coinbase entrusted with this sensitive customer PII. The bottom line is Coinbase didn't adequately secure sensitive customer information, and it was leaked. Not, "Gosh, 'overseas' people, what can ya do?"
It's probably hard to keep call-center workers bribe-proof.