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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#51

Post by dylan604 »

mindwok wrote: post #4

Wow. This one will go down in the history books as an example of AI hype outpacing AI capability.

Wow. This one will go down in the history books as yet another example of AI hype outpacing AI capability.

FTFY

Also see every single genAI PR release showing obvious uncanny valley image (hands with more than expected number of fingers). See Apple's propaganda videos vs actual abilities. There are plenty of other (all???) PR examples where the product does not do what is advertised on the tin.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#52

Post by dylan604 »

zb3 wrote: post #13

This drama is a very good thing because 1) now companies might reconsider replacing customer support with AI and 2) the initial victim was an AI company. It could be better though.. I wish this happened to a company providing "AI support solutions"..

A company of 10 devs might not actually have a customer support at all. We all know, devs are not the greatest customer support people.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#53

Post by rvz »

calebkaiser wrote: post #28
jen729w wrote: post #10

Cursor: a VS Code extension that got itself valued at $10bn.

The 1 million users + $200 million in revenue probably had something to do with the valuation.

Slack was a similar thing. IPO'd at 10 million users with 400M in revenue but got destroyed by Microsoft thanks to Teams.

Cursor is at a worse position and at greater risk of ending up like Slack very quickly and Microsoft will do the exact same thing they did to Slack.

This time by extinguishing (EEE) them by racing prices of VSCode + Copilot close to zero, until it is free.

The best thing Cursor should do is for OpenAI to buy them at a $10B valuation.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#54

Post by conradfr »

rustc wrote: post #12
birdman3131 wrote: post #3

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

A lot of company actually, although 100% automation is still rare.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#55

Post by adriand »

ddxv wrote: post #31

Cursor is weird. They have a basically unused GitHub with a thousand unanswered Issues. It's so buggy in ways that VSCode isn't. I hate it. Also I use it everyday and pay for it. That's when you know you've captured something, when people hate use your product. Any real alternatives? I've tried continue and was unimpressed with the tab completion and typing experience (felt like laggy typing on a remote server).

VS Code with standard copilot for tab completion and Aider in a terminal window for all the heavier lifts, asking questions, architecting etc. And it’s cheap! I’ve been using it with OpenRouter (lets you easily switch models and providers) and my $10 of credits lasted weeks. Granted, I also use Claude a lot in the browser.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#56

Post by AstroBen »

keeganpoppen wrote: post #47
rurp wrote: post #37

Earlier quoted context omitted.

It's funny seeing all of the comments trying to blame the users for this screwup by claiming they're using it wrong. It is reddit though, so I guess I shouldn't be surprised.

what is it about reddit that causes this behavior, when they otherwise are skeptical only of whatever the "official story" is at all costs? it is fascinating behavior.

think about the demographic that would join a cursor subreddit. Basically 90% superfans. Go against the majority opinion and you'll be nuked

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#57

Post by thaumasiotes »

idopmstuff wrote: post #11
acedTrex wrote: post #8

Earlier quoted context omitted.

lol this is totally the kind of company you should be giving money too

I mean to be fair, I like that they're putting their money where their mouth is so to speak - if you want to sell a product based on the idea that AI can handle complex tasks, you should probably have AI doing what should be simple, frontline support.

> if you want to sell a product based on the idea that AI can handle complex tasks, you should probably have AI doing what should be simple, frontline support.

That would only be true if you were correct that your AI can handle complex tasks. If you want to sell dowsing rods, you probably don't want to structure your own company to rely on the rods.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#58

Post by scarface_74 »

andybak wrote: post #41

I just cancelled - not because I thought the policy change was real - but simply because this article reminded me I hadn't used it much this month.

This is where Kagi’s subscription policy comes in handy. If you don’t use it for a month, you don’t pay for it that month. There is no need to cancel it and Kagi doesn’t have to pay user acquisition costs.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#59

Post by dylan604 »

AstroBen wrote: post #24
idopmstuff wrote: post #11

Earlier quoted context omitted.

I mean to be fair, I like that they're putting their money where their mouth is so to speak - if you want to sell a product based on the idea that AI can handle complex tasks, you should probably have AI doing what should be simple, frontline support.

I don't agree with that at all. Hallucination is a very well known issue. Sure leverage AI to improve their productivity.. but not even having a human look over the responses shows they don't care about their customers

If you had a human support person feeding the support question into the AI to get a hint, do you think that support person is going to know that the AI response is made up and not actually a correct answer? If they knew the correct answer, they wouldn't have needed to ask the AI.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#60

Post by p1necone »

rustc wrote: post #12
birdman3131 wrote: post #3

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

An AI company dogfooding their own marketing. It's almost admirable in a way.
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