There's a reason we're still using apps instead of talking to Siri…for a huge number of tasks, visual UIs are so much more efficient than long-form text.
What happens to SaaS in a world with computer-using agents?
51–60 of 85 posts
Re: What happens to SaaS in a world with computer-using agents?
#52Have you ever watched people talk excitedly about "agents" for thirty or forty years without ever actually providing an example that functioned for more than a couple of very precisely staged demos, if that? You Will.
Except this time with full admin access to everything.
Re: What happens to SaaS in a world with computer-using agents?
#53It's gonna be: reusable saas components + ai orchestrator + specialized UI
On a related note, there's probably gonna be an extinction level event in the software industry as there's no software moat anymore.
When every application, every feature, every function can be replicated/reproduced by another company in a matter of minutes / hours using AI tools, you don't have a moat anymore.
Re: What happens to SaaS in a world with computer-using agents?
#54I think this post underestimates how the degree to which “what data is correct” is deeply contextual. My team created an identical hypothesis to this doc ~2 years ago and generated a proof of concept. It was pretty magic, we had fortune 500 execs asking for reports on internal metrics and they’d generate in a couple of minutes. First week we got rave reviews - followed by an immediate round of negative feedback as we…
Re: What happens to SaaS in a world with computer-using agents?
#55I'm sure some of those adjustments are reasonable, but I'm also sure this gets used to create a stack of lies to please upper management.
There's some obvious issues with some sort of AI in such an environment. Do you train the AI to tell the right sorts of lies?
Re: What happens to SaaS in a world with computer-using agents?
#56Re: What happens to SaaS in a world with computer-using agents?
#57We're working on Agents over at Zapier, https://zapier.com/agents You can have Agents run behaviors async by attaching triggers to them, for example when you get a specific email or something gets updated in a CRM. You can also give the agent access to basically any third-party action you can think of. Like others in this thread have pointed out, there's a nice middle-ground here between an LLM-only interface and som…
Agents have a pre-iPhone feel to them (when everyone was making phones with keyboards). What do you think the ultimate Agents looks like?
Re: What happens to SaaS in a world with computer-using agents?
#58I learned about the idea of Generative UI from a Sharp Talk podcast, and it's stuck with me ever since. Many SaaS (especially the complex ones, which are the also the most important ones) have a tonne of UI often imposing a huge amount of non-work work onto users - all the clicking you have to do as part of entering or retrieving data, especially if the UI flow doesn't fit exactly what you're trying to do at that mom…
Re: What happens to SaaS in a world with computer-using agents?
#59Re: What happens to SaaS in a world with computer-using agents?
#60I think this post underestimates how the degree to which “what data is correct” is deeply contextual. My team created an identical hypothesis to this doc ~2 years ago and generated a proof of concept. It was pretty magic, we had fortune 500 execs asking for reports on internal metrics and they’d generate in a couple of minutes. First week we got rave reviews - followed by an immediate round of negative feedback as we…
> I think this post underestimates how the degree to which “what data is correct” is deeply contextual. I can't get anyone to listen to this point. I'm seeing plans going full steam ahead deploying AI when they don't even have a good definition of the PROBLEM much less how to train the AI to do things well and correctly. I was in a 90 minute meeting with some execs who were all high on ChatGPT Operators. He was sayin…