Earlier quoted context omitted.
To some extent, there is actually an incentive to have low-value paperwork in a health system. There's only so many resources, and adding friction to the process is a form of "how serious is your issue, really?" triage. It obviously falls apart where the doctor is doing the same thing they normally would, just now with more paperwork, but it may make them think twice about doing two blood tests when they have a hunch…
You seem to be under the assumption that Doctors aren't interested in triaging, and the optimal allocation of resources. Of course they are - they want to be spending their time the most effectively in helping patients. They don't need a paperwork hurdle to decide whether a blood test is needed. Another reform that causes endless problems is the idea of patient choice/patient voice - which means vocal patients who ar…
Not saying it's a good thing! Just that one team has been told the forms are important by another team, so they pitch automating the filling of the form, rather than the obvious solution of: no form.
The patient choice aspect is interesting. These processes becoming a game played by people wanting to take advantage of the system is another aspect where this form-heavy process fails, but a bureaucrat could argue that it still (however badly) discourages overconsumption of the system from patients.
Edit, I should mention: I am Canadian, though we have similar issues with our provincial health systems. If there is a specific British/NHS aspect to this I am missing, that will be why.