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"Hetzner decided to cancel our account and terminate all servers"

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Re: "Hetzner decided to cancel our account and terminate all servers"

#51

Post by SamWhited »

diggan wrote: post #14

Most of the times you hear people complaining about Hetzner shutting down someone's servers, it's because they were hosting content going against their ToC or similar. But this seems to be about Kiwix (which in short is "offline Wikipedia" in various ways) and doesn't seem to be about questionable content in any way. Eventually I guess we'll get Hetzner's perspective on this, as they tend to start writing publicly ab…

"hosting content going against their ToC or similar"

Or hosting content that Hetzner misclassified as against their ToC. Or that they decided was because of a string in a random file name. Or, in one Mastodon instances case recently, because Hetzner saw that users could upload their own images and decided that was risky (nevermind that this is common and they have moderation and a strategy for if someone tries to host anything illegal, but that one employee reviewing it was twitchy that day and there is no recourse), etc.

Re: "Hetzner decided to cancel our account and terminate all servers"

#52

Post by diggan »

janmo wrote: post #25
dinkblam wrote: post #5

also negative experiences here. if they get a copyright-violation request from someone, they won't contact you about it. they'll just take your server down immediately and ask you to respond. obviously thats not a sane course of action and i cannot recommend using them for any kind of production systems. i am always angry if i see articles about them here on HN because such a vendor should be blacklisted and not prom…

When they receive a DMCA they will contact you and give you 24hours to reply and fix it. If you do not comply they will turn off your IP. However this is more related to EU regulation rather than Hetzner itself. Hosting things within the EU has become really tough.

> Hosting things within the EU has become really tough.

I, as a European, using mostly dedicated servers within the EU (including Hetzner) haven't noticed this at all. What are you referring to specifically?

Some "use cases" like building marketing profiles and alike certainly has gotten harder, but that's a feature so I'm guessing you're not referring to that. I don't think general "hosting things" has become any harder than before, assuming you're not trying to slurp up as much data as possible.

Re: "Hetzner decided to cancel our account and terminate all servers"

#53

Post by jeltz »

janmo wrote: post #25
dinkblam wrote: post #5

also negative experiences here. if they get a copyright-violation request from someone, they won't contact you about it. they'll just take your server down immediately and ask you to respond. obviously thats not a sane course of action and i cannot recommend using them for any kind of production systems. i am always angry if i see articles about them here on HN because such a vendor should be blacklisted and not prom…

When they receive a DMCA they will contact you and give you 24hours to reply and fix it. If you do not comply they will turn off your IP. However this is more related to EU regulation rather than Hetzner itself. Hosting things within the EU has become really tough.

Which EU regulation? I don't know of any relevant to this. Only American law.

Re: "Hetzner decided to cancel our account and terminate all servers"

#54

Post by lakomen »

I've had many bad experiences with Hetzner, from taking my server offline because someone posted something bad and created an Abuse report, to unwillingness to cooperate to let me keep my ipv6 subnet after a forced move of data centers, to many minor shenanigans. Oh and banning my forum account because I was defending myself against some racist accusations (he was the racist)

I am always recommending to not build on Hetzner.

Ok but on topic, who is this guy and why did they do this to him?

Re: "Hetzner decided to cancel our account and terminate all servers"

#55

Post by nottorp »

SamWhited wrote: post #51
diggan wrote: post #14

Most of the times you hear people complaining about Hetzner shutting down someone's servers, it's because they were hosting content going against their ToC or similar. But this seems to be about Kiwix (which in short is "offline Wikipedia" in various ways) and doesn't seem to be about questionable content in any way. Eventually I guess we'll get Hetzner's perspective on this, as they tend to start writing publicly ab…

"hosting content going against their ToC or similar" Or hosting content that Hetzner misclassified as against their ToC. Or that they decided was because of a string in a random file name. Or, in one Mastodon instances case recently, because Hetzner saw that users could upload their own images and decided that was risky (nevermind that this is common and they have moderation and a strategy for if someone tries to hos…

Employee? I'm sure it's an "AI" script to reduce costs.

Re: "Hetzner decided to cancel our account and terminate all servers"

#57

Post by Cumpiler69 »

SamWhited wrote: post #47
aurareturn wrote: post #4

Hang on, Hetzner literally deleted all their data without warning? That’s actually insane and business killing. Both for Hetzner’s reputation and potentially for their customer.

This happens literally all the time with Hetzner, I can't tell you how many times I've heard some variation of this story (or seen it here on HN), but they're cheap, and most people aren't going to find the people complaining online about it even if they do actually try to find out more about the company, so I'm afraid it hasn't hurt them much.

>but they're cheap

Maybe they're cheap for a reason.

Re: "Hetzner decided to cancel our account and terminate all servers"

#58

Post by bww »

diggan wrote: post #30
dinkblam wrote: post #5

also negative experiences here. if they get a copyright-violation request from someone, they won't contact you about it. they'll just take your server down immediately and ask you to respond. obviously thats not a sane course of action and i cannot recommend using them for any kind of production systems. i am always angry if i see articles about them here on HN because such a vendor should be blacklisted and not prom…

> i am always angry if i see articles about them here on HN because such a vendor should be blacklisted and not promoted. Is it possible that maybe others had a different experience than you, and those experiences are as valid as your own? Besides, what was your website about? I've received notices I had to reply to within 24-hours, otherwise they delete the servers. But I've always replied and complied, so never had…

Interesting, and this kind of service seems fine to you? It doesn’t seem fine to me.

Even if most people will have no problem with them, I’d say that knowing how a company handles edge cases like this is much more valuable than knowing how the handle things when everything is fine.

Re: "Hetzner decided to cancel our account and terminate all servers"

#59

Post by SamWhited »

nottorp wrote: post #55
SamWhited wrote: post #51

Earlier quoted context omitted.

"hosting content going against their ToC or similar" Or hosting content that Hetzner misclassified as against their ToC. Or that they decided was because of a string in a random file name. Or, in one Mastodon instances case recently, because Hetzner saw that users could upload their own images and decided that was risky (nevermind that this is common and they have moderation and a strategy for if someone tries to hos…

Employee? I'm sure it's an "AI" script to reduce costs.

Good point, I wonder if you even can get a real person instead of an idiot stochastic parrot to review it anymore?

Re: "Hetzner decided to cancel our account and terminate all servers"

#60

Post by diggan »

nailer wrote: post #41

Hetzner did something similar a couple of years ago, suddenly disabling 1000 Solana validators that were using their service: https://www.theblock.co/post/182283/1000-solana-validators-g...

That doesn't sound very similar at all. Their Terms and Conditions specifically say they don't allow cryptocurrency mining or similar, so hardly surprising that they shut down something like Solana validators.
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