The author's key takeaway is "flow is king", but what stuck me most was giving people freedom to do their job -- e.g., giving the nurses unrestricted access to the medication, letting the CT tech focus on their job, roaming ER doctors, delegating triage to a nurse, etc. -- the success here came from giving people responsibility and trusting them.
This could be a really cool use for AI. We have so many rules and systems in place to protect normal people from professionals that we have to blindly trust. If I had a reliable AI in my pocket I could be in charge of my own safety again. I did this a month or so ago when a Dr. recommended a cortisone injection behind my ankle. I asked GPT about it, it said consensus recommends against it because it can weaken the Ac…
Regarding your interaction with the doctor, I completely understand both sides, and I can guarantee he was well aware of the small risk of tendon weakening.
People usually want their physician to do "something", otherwise what's the point of going? This puts them in a no-win scenario. A single cortisone injection provides immediate relief, with a very small chance of side effects. If he doesn't offer it, people will complain about him being useless. If he does, some patients will think he's incompetent.
I'd find it exhausting having to second guess every interaction.