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Japan chain uses AI to gauge staff smiles, speech tones in QoS push

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Re: Japan chain uses AI to gauge staff smiles, speech tones in QoS push

#51

What a great future we have ahead of us

Future? I could swear it's already happening. Talking to support workers is getting very cringe worthy. Every other sentence is some superficial crap like

"Hello there, It's great to hear from you and I hope you're doing well today! I will be happy to assist you!"

I didn't make this up, this is a real message I got from a support team.

Re: Japan chain uses AI to gauge staff smiles, speech tones in QoS push

#52

I wonder how good it is at defecting fake smiles and attitudes. Because I'd rather interact with non-smiling staff than someone who is obviously faking it for the camera. Reminds me the "Welcome to costco, I love you" scene from Idiocracy: https://youtu.be/ZIFCWpn4qQ4?si=nJpGjA33-sf5QE_Z

There's a funny anecdote about Walmart trying to open stores here in Germany, and when the business eventually failed, apparently one of the reasons was that German customers were routinely freaked out by the completely fake smiling staff and the weird company motivational chants in the morning. When you see the sort of pearly white stereotypical American diner smile almost everyone would associate it with insincerit…

Worked for Lidl in Germany in spite of much fussing over it at the time of introduction. Over a decade ago, I think? The tacky fake smile and greeting at the cashiers, they didn't have to do the chanting. Though that have seemed to calmed down somehow, from my memories of my more recent trips to the REICH.
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