Still seeing it here: https://www.soflow.com/en/product/deletion-of-user-account/
Interesting links, In the UK it's showing the initial link as costing £ 29,90. 'rip off Britain' I guess.
Would GDPR mitigate the need to pay?
Deletion of user account
51–60 of 117 posts
Re: Deletion of user account
#52Re: Deletion of user account
#53Earlier quoted context omitted.
Really not trying to be devil's advocate here, but the company is based in Switzerland, and neither Switzerland nor UK are in the EU.
Should not matter, if they target EU customers. They also have the EU cookie banner.
A bad one after all. There is no way to deny.
Re: Deletion of user account
#54Earlier quoted context omitted.
Amusing, because it should be free in the EU.
Is that actually a legal requirement?
Re: Deletion of user account
#55Earlier quoted context omitted.
Amusing, because it should be free in the EU.
Is that actually a legal requirement?
yes
This is a sever breach of GDPR, so is their practice to use the information you give them when ordering for other things then processing your order without an explicit non required opt-in on your part.
Furthermore in the past when GDPR was new, judges where often quite lenient when it came to enforcement of first offenders but that is increasingly less the case. And which such bland consumer abusive business practices they might be in for a really bad awakening (if they sell to the EU).
Additionally given all that I wouldn't be surprised if their website is also committing GDPR violations.
Also even if they have free GDPR deletion "hidden somewhere" that still would be a violation of GDPR as it has been clarified by judges in other cases (related to information requests instead of deletion).
Re: Deletion of user account
#56Considering its a company established in Switzerland, and that by Swiss law you have the right to informational self determination, as in you have the right to correct/delete data about you (to some extend ofc), I'd say its grossely illegal
Re: Deletion of user account
#57Re: Deletion of user account
#58This is weird. Their privacy policy enforcing them to delete your account. I guess it is just a catch for those who don't know what GDPR us. 4. Right to deletion a) Obligation to delete You may request the controller to delete the personal data concerning you without undue delay, and the controller is obliged to delete such data without undue delay, if one of the following reasons applies: - The personal data concern…
Does the GDPR prevent the data controller from charging the user reasonable costs for deletion? There are circumstances where they can charge a 'reasonable fee' for processing a Subject Access Request.
yes it's free of charge and has to be processed in due time
also having a payed deletion and a hidden free GDPR complilant deletion is also not legal
Re: Deletion of user account
#59The wayback machine will always remember: https://web.archive.org/web/20240503105207/https://www.soflo...
It doesn’t. You can block their crawler with robots.txt and send DMCA takedown requests for archived pages as the domain owner which they will honor. Edit: I was under the wrong impression that if you specifically call out ia_archiver in robots.txt they would honor it. It’s been completely ignored since 2017.
If I remember correctly they changed their policy quite some time ago and started to ignore the robots.txt, but not 100% sure about it