51–60 of 158 posts
The resolution is n amazingly clear piece of legal writing that explains the involved thought process of the the decision and then awarding the damages. I might end up using this pattern for writing out cause and effect.
Here's the real punchline: > Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate. Here's a glimpse into our Kafka-esque AI-powered future: every corporate lawyer is now making sure any customer service request will be gated by a chatbot containing a disclaimer li…
Earlier quoted context omitted.
> They tried to argue that their employees can lie to your face to get you to buy a ticket under false pretense and then refuse to honor the promised terms. That's fucked. Pretty standard behavior for big companies. Airlines and telcos are the utter worst ... you have agent A on the phone on Monday, who promises X to be done by Wednesday. Thursday, you call again, get agent B, who says he doesn't see anything, not ev…
I bet if we removed the requirement to get a lawyer and file a lawsuit that those behaviors would vanish real quick, if all you had to do as the wronged consumer was report to an authority that Company X is doing business dishonestly.
Would a company be liable to uphold its promises if a rogue human customer service agent promised something ridiculous such as 1 million dollars worth of free flights?
Earlier quoted context omitted.
I have had this happen in a sense. I once booked a flight to meet my then-fiancee in Florida on vacation. Work travel came up unexpectedly, and I booked my work travel from ORD > SFO > TPA. Before I made that booking, I called the airline specifically to ask them if skipping the ORD > TPA leg of my personal travel was going to cause me problems. The agent confirmed, twice that it would not. This was a lie. Buried in…
In the US at least once that notification that "the call may be recorded for quality assurance " happens, both parties have been notified and you're good to record regardless of the state you are in. What do you use for recording your calls?
Earlier quoted context omitted.
> They tried to argue that their employees can lie to your face to get you to buy a ticket under false pretense and then refuse to honor the promised terms. That's fucked. Pretty standard behavior for big companies. Airlines and telcos are the utter worst ... you have agent A on the phone on Monday, who promises X to be done by Wednesday. Thursday, you call again, get agent B, who says he doesn't see anything, not ev…
I bet if we removed the requirement to get a lawyer and file a lawsuit that those behaviors would vanish real quick, if all you had to do as the wronged consumer was report to an authority that Company X is doing business dishonestly.
I hope there can be some reasonable middle ground. I think in this case it's good the woman got her money. But Air Canada, presumably scared of what the next case might cost them decided to turn the chat bot off entirely. I think that's a bit unfortunate. I don't know what the solution looks like. Maybe some combination of courts only upholding "reasonable" claims by AI. And then insurance to cover the gaps?
Why is that unfortunate? I honestly don't think there's any value in using AI for this if it's not guaranteed to give you correct answer.
hahahahaha
I hope there can be some reasonable middle ground. I think in this case it's good the woman got her money. But Air Canada, presumably scared of what the next case might cost them decided to turn the chat bot off entirely. I think that's a bit unfortunate. I don't know what the solution looks like. Maybe some combination of courts only upholding "reasonable" claims by AI. And then insurance to cover the gaps?
edit: arguing that the chatbot is a separate legal entity is a wild claim. It would imply to me that air canada could sue the ai company for damages if it makes bad promises; not that air canada is excused from paying the customer.