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"I just bought a 2024 Chevy Tahoe for $1"

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Re: "I just bought a 2024 Chevy Tahoe for $1"

#51

Post by mrtksn »

mrweasel wrote: post #40

Can someone who understand LLMs and ChatGPT explain how they expected this to work? It looks like they just had a direct ChatGPT prompt embedded in their site, but what was that suppose to do exactly? I can understand having an LLM trained on previous inquiries made via email, chat or transcribed phone calls, but a general LLM like ChatGPT, how is that going to be able to answer customers questions? The information C…

The OpenAI platform can utilize function calling and documents(you can upload files which ChatGPT can refer to). For examples, you can build an assistant that knows specifics about your product and can take actions for you, it can offer the customer a car from the inventory with the requirements they demand and schedule a test drive appointment. You don’t have to engineer or train an LLM, you can simply tell an existing one to act in a specific way.

In this particular case they screwed up the implementation.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#52

Post by nullc »

cedws wrote: post #5

[flagged]

Could have made it slightly more interesting by making the price credible.

Decades ago I "acquired" SUN microsystems by negotiating with a clickwrap agreement that was an editable text box-- they even sent me back the revised terms! (Technically they agreed to pay me substantially for using their software and reporting bugs, which I did... and eventually per the terms I owned the whole thing. :P )

When Oracle later went acquire them I considered writing in and bringing their attention to out contract. But then I there was some slim chance they might actually pay me to go away, people extort companies in even dumber ways, which seemed far too gross so I didn't do it.

[Though I have no doubt that Oracle would happily enforce some absurd agreement against anyone they thought was good for some money...]

Re: "I just bought a 2024 Chevy Tahoe for $1"

#53

Post by psd1 »

avereveard wrote: post #49
martincmartin wrote: post #32

Earlier quoted context omitted.

Is this a reference to something? Other than Bobby Tables. Google can't find anything.

https://www.google.com/url?q=https://arstechnica.com/informa... Chatbots are very sensitive about sob stories.

You fumbled the link, let me ftfy: https://arstechnica.com/information-technology/2023/10/sob-s...

Re: "I just bought a 2024 Chevy Tahoe for $1"

#54

Post by MichaelRo »

I never understand people who engage with chat bots as customer service.

I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free.

But it's the only approach that gets anything done. Talking to a human.

Robots a a cruel joke on customers.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#55

Post by bradfa »

MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

I chatted with a chat bot this morning for getting reimbursed for a recalled product. It went fine. It was quick and easy. Chat bots type a lot faster than call center pay-grade humans.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#56

Post by rolandr »

remram wrote: post #31

Is there any indication that they will get the car? Getting a chatbot to say "legally binding" probably doesn't make it so. Just like changing the HTML of the catalog to edit prices doesn't entitle you to anything.

No. The author is demonstrating a concept - that there are many easy inroads to twisting ChatGPT around your finger. It was very tongue in cheek - a joke - the author has no true expectation of getting the car for $1.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#57

Post by gnz11 »

mrweasel wrote: post #40

Can someone who understand LLMs and ChatGPT explain how they expected this to work? It looks like they just had a direct ChatGPT prompt embedded in their site, but what was that suppose to do exactly? I can understand having an LLM trained on previous inquiries made via email, chat or transcribed phone calls, but a general LLM like ChatGPT, how is that going to be able to answer customers questions? The information C…

What’s there to explain? Contractor company that built the website up sold the dealer on AI chat bots. Contractor company slapped some nonsense together, sold it to naive dealerships who just said “yup, sounds good.” Some irony in a car dealership getting fleeced like that.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#58

Post by GTP »

remram wrote: post #31

Is there any indication that they will get the car? Getting a chatbot to say "legally binding" probably doesn't make it so. Just like changing the HTML of the catalog to edit prices doesn't entitle you to anything.

Sure, they will never get the car for 1$, but this is one way of pointing out problems of LLMs and why those aren't ready to substitute humans, like e.g. someone working in sales.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#59

Post by crotchfire »

Hnrobert42 wrote: post #35
DoctorMckay101 wrote: post #21

Earlier quoted context omitted.

Not gonna lie. The moment a company refuses a refund or a return that complies with their policies, or just stalls me for more than 30 minutes, I'm calling a governmental customer protection agency and issuing a "comply or get sued" through them. Had to do it once with Sony and another time with an electronics insurance company. Money was back in my account in less than 24h.

You’re going to have a hard time suing most companies. You will likely have to pursue binding arbitration.

Graduated. Corporate. Income. Tax.

The problem is that these companies are monopolies or at least oligopolies. Punish them simply for being big, and they will either divide (like living cells do) or die. Then when one of them wastes your time, you can take your business to the next one.

Government is never going to fix these things. Politicians are geniuses at saying things that make you think they will fix these problems, but never actually doing it. The only hope is to align our needs (smaller corporations) with the government's needs (moar tax dollars). It's really quite simple.

Say it with me, kids:

Graduated. Corporate. Income. Tax.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#60

Post by richbell »

bradfa wrote: post #55
MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

I chatted with a chat bot this morning for getting reimbursed for a recalled product. It went fine. It was quick and easy. Chat bots type a lot faster than call center pay-grade humans.

Did you need to chat with a bot for that? I've seen a worrying trend of companies creating what could be basic forms as "interactive" chat bots.
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