> Some frustrated travellers even smashed their way out the cold, dark trains and walked down the tracks to escape after getting stuck for more than three hours. It's a shame train operators don't feel able to make the common sense decision to give the passengers the option to walk before the three hour mark, without requiring them to "smash their way out". Obviously, some passengers won't be able to make the trek, a…
The text of the article suggests they had to use the emergency windows / break stuff, and that they were stuck in a tunnel without a pedestrian evacuation route (which would be illegal even here in the US where we hate trains).
The real screw up was probably lack of training of the people on duty. They should have evacuated the train (i.e., opened the doors, and had conductors guide the passengers with flashlights) after an hour, at the most.