I can't even imagine running a physical item delivery if for some reason Stripe decides to just refund the customer if they claim chargeback for something which hasn't even been delivered
That's not a Stripe thing, it a Credit Card law thing. All card processors are the same. If someone pays with a card, then disputes that they did not receive the service or product, the burden is on the vendor to prove they did. It's not the card processor who makes the final call either, it's the customers card company - it's out of Stripes hands.
Stripe is no longer a suitable payment processor
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Re: Stripe is no longer a suitable payment processor
#52> This is enshittification: Surpluses are first directed to users; then, once they're locked in, surpluses go to suppliers; then once they're locked in, the surplus is handed to shareholders and the platform becomes a useless pile of shit
Its getting a bit boring to hear the same one word dismissal for everything over the last year. When HN learns a new word you really have to be patient.
The "new word" has been coined because there's just not so much cheap money around, and there's been a whole lot of companies that have been pressured to monetize in ways that may not be good for everyone's long term.
The word's in the zeitgeist because the phenomenon it is describing is running rampant.
Re: Stripe is no longer a suitable payment processor
#53Re: Stripe is no longer a suitable payment processor
#54One thing that surprised me the most and made Stripe unusable was that it doesn't handle VAT liabilities. This means you have to manage the VAT for multiple countries yourself (and individual US states).
Re: Stripe is no longer a suitable payment processor
#55I have no idea about Stripe because it doesn't support Viet Nam. Paypal is very good payment gateway for my startup.
This is a valid viewpoint. Not sure why the downs. It seems HN is largely biased.
Re: Stripe is no longer a suitable payment processor
#56One thing that surprised me the most and made Stripe unusable was that it doesn't handle VAT liabilities. This means you have to manage the VAT for multiple countries yourself (and individual US states).
Is there any payment processor that does handle VAT? How can they do that when they do not have information required?
Re: Stripe is no longer a suitable payment processor
#57“do things that don’t scale” is just a pleasant way of describing enshittification. ie that things that make ur product good won’t scale
Re: Stripe is no longer a suitable payment processor
#58Re: Stripe is no longer a suitable payment processor
#59Re: Stripe is no longer a suitable payment processor
#60The big difference is that with a payment processor it's much harder to diversify than, let's say, AWS. If done well, I can quickly switch to another cloud provider without my users even noticing. For payment providers, this is not possible. The user has to at least re-enter their credit card information, which is going to be a big problem for a lot of companies.
But let's say you did it. You finally moved away from Stripe to $literallyDoesntMatter. Now, a few years down the line, $literallyDoesntMatter also bans you, because it turns out, you are still a small business and the new provider also doesn't care about you. Now what do you do?
Serious question: How would you, as a small business, try to diversify your payment provider? Would you go through the effort to support and implement two payment providers and use them roughly equally, so that if one goes down, only 50% of your customers need to migrate? But then you have essentially doubled your risk of getting banned, since you now have two providers that could potentially ban you. What other options are there?