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Stripe is no longer a suitable payment processor

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Re: Stripe is no longer a suitable payment processor

#51
post #18

I can't even imagine running a physical item delivery if for some reason Stripe decides to just refund the customer if they claim chargeback for something which hasn't even been delivered

That's not a Stripe thing, it a Credit Card law thing. All card processors are the same. If someone pays with a card, then disputes that they did not receive the service or product, the burden is on the vendor to prove they did. It's not the card processor who makes the final call either, it's the customers card company - it's out of Stripes hands.

I believe the burden of proof under US law is on the credit card issuer, and they abuse their dominant market position.

Re: Stripe is no longer a suitable payment processor

#52
post #30
post #8

> This is enshittification: Surpluses are first directed to users; then, once they're locked in, surpluses go to suppliers; then once they're locked in, the surplus is handed to shareholders and the platform becomes a useless pile of shit

Its getting a bit boring to hear the same one word dismissal for everything over the last year. When HN learns a new word you really have to be patient.

> When HN learns a new word you really have to be patient.

The "new word" has been coined because there's just not so much cheap money around, and there's been a whole lot of companies that have been pressured to monetize in ways that may not be good for everyone's long term.

The word's in the zeitgeist because the phenomenon it is describing is running rampant.

Re: Stripe is no longer a suitable payment processor

#54

One thing that surprised me the most and made Stripe unusable was that it doesn't handle VAT liabilities. This means you have to manage the VAT for multiple countries yourself (and individual US states).

Is there any payment processor that does handle VAT? How can they do that when they do not have information required?

Re: Stripe is no longer a suitable payment processor

#55

I have no idea about Stripe because it doesn't support Viet Nam. Paypal is very good payment gateway for my startup.

This is a valid viewpoint. Not sure why the downs. It seems HN is largely biased.

There are plenty of horror stories of Paypal holding funds. They've been doing it for far longer than most these other companies, since they've been around longer than most of them.

Re: Stripe is no longer a suitable payment processor

#56

One thing that surprised me the most and made Stripe unusable was that it doesn't handle VAT liabilities. This means you have to manage the VAT for multiple countries yourself (and individual US states).

Is there any payment processor that does handle VAT? How can they do that when they do not have information required?

Paddle does this, for example. In this case, it's not you selling the product/service to the customer directly. Instead, you sell it to Paddle and Paddle sells it to the customer on your behalf: https://www.paddle.com/resources/merchant-of-record-a-guide-...

Re: Stripe is no longer a suitable payment processor

#60
I feel like this is an issue in general. As soon as you rely on one company to do one thing, you're SOL as soon as something happens. As a small business, basically nobody cares about you. Be it AWS, YouTube, Stripe, PayPal, you name it. As soon as you are dependent on one platform, you need to at least have a backup plan in case things go south.

The big difference is that with a payment processor it's much harder to diversify than, let's say, AWS. If done well, I can quickly switch to another cloud provider without my users even noticing. For payment providers, this is not possible. The user has to at least re-enter their credit card information, which is going to be a big problem for a lot of companies.

But let's say you did it. You finally moved away from Stripe to $literallyDoesntMatter. Now, a few years down the line, $literallyDoesntMatter also bans you, because it turns out, you are still a small business and the new provider also doesn't care about you. Now what do you do?

Serious question: How would you, as a small business, try to diversify your payment provider? Would you go through the effort to support and implement two payment providers and use them roughly equally, so that if one goes down, only 50% of your customers need to migrate? But then you have essentially doubled your risk of getting banned, since you now have two providers that could potentially ban you. What other options are there?

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