What is the point of all this hand-wringing about toxicity? I find the whole thing absurd and assume I have to be missing something. Say I want to deploy an LLM as a stand-in customer service rep. I tell it to be polite, patient, and answer requests to the best of its ability. Obviously I don't want requests like "help, i'm locked out of my account" met with "kill yourself, loser." No human or LLM should act this way…
You’re comparing awkward silence to pointing a gun in someone’s face. A bank teller does need to be able to handle awkward silence in a professional way.