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AT&T Throttling Unlimited Plans after 2GB Data Use

johncozen.com

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Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#51

Earlier quoted context omitted.

You can't "just" unlock it. Unlocking is risky: it voids your warranty, makes the process of updating your OS difficult or impossible, and has a very real chance of bricking your phone.

Unlocking does not void your warrantee. I've had many unlocked iPhones replaced under warrantee. That said, if you brick it while unlocking (and the 4S tools are very new), you won't be covered.

(For what it's worth, while software unlocking is usually not a huge or dangerous affair, there is not currently a software unlock for any iPhone beyond the iPhone 3G.)

Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#52

I tried to finish - but the author was either being dense or argumentative. I think AT&T has made their position pretty clear - Unlimited doesn't have overage charges, but you get rate limited when you hit the top 5% of usage (currently 2 Gigabytes). AT&T also offers 2 Gigabyte and 3 Gigabyte plans, with overage charges. Happily, AT&T has been prevented from taking over T-Mobile, so we still have at least four provid…

While oligopoly still > than monopoly or duopoly, it's still You think the wireless ISP biz is a free market? Try to start one. Try to get cities and tower owners to give you permission to put your gear up. Who will you get fibre interlinks from for those towers? Who will issue permits to dig trenches to lay fibre all over the cities? Wireless ISPs ("wireless telcos" but I consider them ISPs because ALL their calls,…

I've never suggested it's a free market. I'm just saying there are four vendors who you can chose from based on your feelings about price and quality. I'm just happy it's not three.

Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#53

I tried to finish - but the author was either being dense or argumentative. I think AT&T has made their position pretty clear - Unlimited doesn't have overage charges, but you get rate limited when you hit the top 5% of usage (currently 2 Gigabytes). AT&T also offers 2 Gigabyte and 3 Gigabyte plans, with overage charges. Happily, AT&T has been prevented from taking over T-Mobile, so we still have at least four provid…

There's a 3 gig plan for $30 and he's being throttled at 2.1G. I think he makes a good point. Are 3 gig plan users also being throttled when they hit the "top 5%"?

3 Gig Plan users pay $10/Gigabyte of overage. I'm pretty sure AT&T has priced the overage such that they don't mind if you use more bandwidth.

Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#54
post #47

I wish ISPs would just give up on the whole "Unlimited" concept. Clearly it's not practical for them to offer truly unlimited service, so let's just cut the bullshit and go to usage-based billing. Unfortunately, the tech community hates usage-based billing about as much as they hate throttling. Baffles me as to why. I think we need to make it illegal to advertise "unlimited" without it actually being unlimited. I wou…

I think people object less to general bandwidth caps than to traffic discrimination. For example, Shaw Cable was accused of throttling Skype traffic but not their competing VOIP product.

Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#55

Earlier quoted context omitted.

You can't "just" unlock it. Unlocking is risky: it voids your warranty, makes the process of updating your OS difficult or impossible, and has a very real chance of bricking your phone.

Unlocking does not void your warrantee. I've had many unlocked iPhones replaced under warrantee. That said, if you brick it while unlocking (and the 4S tools are very new), you won't be covered.

Perhaps your local Apple Store doesn't check for unlocks before warranty replacement, but unauthorized unlocking absolutely voids your warranty in principle and Apple would be well within their rights to refuse service. If you don't believe me here's the relevant section of the warranty (written by Apple in bold):

"This warranty does not apply: [...] to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple".

Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#56

One particularly nasty thing about automatically throttling the top 5% is that it is completely divorced from costs and level of usage. Over time, if heavy users try using less data, that will just depress the amount of usage required to be the in top 5% -- but 5% of customers will still be affected by throttling. On a side note, I wonder how the cost of supplying customer service to address the complaints of the top…

It's more underhanded than nasty but you're absolutely right that this didn't mean what they portray and most people thought.

Regardless of whether a given user moderated his data usage voluntarily, because he was throttled, or switched plans, the vast majority of the top 5% likely leaves the pool every month. This means that six months after the change was introduced roughly one quarter subscribers will be removed.

Why would AT&T do this? To avoid the negative publicity associated with eliminating a plan so many people valued while maximizing profitability. This was quite cleverly executed: Offer cheaper limited plans to save customers money, which has the effect of offering new customers a more competitive price while existing customers will happily pay the higher price as insurance against potential overage fees. Then, by removing the highest data users, they could maximize revenue from them while continuing to collect the higher fees from the lower data users. Then once unlimited becomes a less attractive offer than the $25 plan, eliminate it to avoid revenue leakage. The strategy might not be optimal but its superior to the simpler alternatives in the short run.

Of course, the reason is works is that the majority of customers are sufficiently credulous to purchase an implicit insurance contract that AT&T never had to honor. Their actions are legally defensible since the customers did receive the uncertainty reduction in the present period but most of them likely knew they wouldn't go over and paid only for the option of maintaining that protection in a future period. That said, communication that is intentionally ambiguous so as to benefit from misunderstanding should constitute an unfair trade practice.

Disclaimer: I have no knowledge of the actual thought process behind these decisions.

Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#57
post #29

Earlier quoted context omitted.

The problem is that they can get away with it. That is the cell phone market has very little competition.

There really needs to be a movement to address the collusion in the telecommunication industry. I priced out a business cell plan (with > 5 lines), and there was not even a single penny price difference between ATT and Verizon, and both refused to negotiate at all. No matter what options changed, the prices matched to the cent. Strong regulation needs to be introduced, the major players need to be broken up again, or…

It's unconscionable that _you_ pay 100$/person for cell service.

I pay for my and my SO's cell service. The combined bill is 55$/mo. That includes unlimited calls, unlimited txts, and for the time being 20k/s data bandwidth. Note that I did not pay extra for the data.

And yes, I'm within the US, using a division of T-Mo.

Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#58
post #47

I wish ISPs would just give up on the whole "Unlimited" concept. Clearly it's not practical for them to offer truly unlimited service, so let's just cut the bullshit and go to usage-based billing. Unfortunately, the tech community hates usage-based billing about as much as they hate throttling. Baffles me as to why. I think we need to make it illegal to advertise "unlimited" without it actually being unlimited. I wou…

I prefer a mobile data plan that’s throttled after a certain bandwidth use to paying overage fees. What I don’t like is marketing that as “unlimited”. (I think all carriers in Germany only have plans like that. Some market them as unlimited, some don’t.)

For example: I pay 13.50€ per month for 1.5GB of data (for my iPad). After those 1.5GB my speed is throttled, I do not ever have to pay more, though. I like that. I want it to be like that.

The only thing I don’t like is that I can’t yet buy additional bandwidth at full speed from my carrier. (One carrier recently started doing that. 5€ for every additional GB. But it’s not automatic, you have to manually initiate that. I would prefer that massively to overage fees.)

Re: AT&T Throttling Unlimited Plans after 2GB Data Use

#59
post #7

Anyone have any experience in the process of switching an AT&T iPhone to Verizon? Worth it? Any gotchas?

I would suggest Sprint as they offer unlimited data and voice (text too) for $80 a month. I have switched to Sprint in Oct. from AT&T. I've had little to no issue with them here in the Mid-Atlantic region.

I chose Sprint as my smartphone carrier after seeing a TV ad talking about how they don't throttle their data at all.

I have the unlimited data plan for my mobile device, and am quite happy with it. I also purchased from Sprint a netbook with an embedded WiMax (4G cellular) internet connection, and unfortunately, there's no unlimited data plan available for it. I have to settle for a 12GB/mo. plan for about the same price as my Blackberry's plan. It's now the first month I've had my netbook, and after bringing all my offsite files in locally, I'm stuck using public WiFi for the rest of the month since I already used up my 12GB, + $250 for an additional 4GB.

The only problem I've had with Sprint so far is that the netbook's WiFi didn't work out of the box, and I couldn't use it to do my big offsite backup's download. I eventually got the corrupted apps reinstalled & afterward contacted Sprint support to try to get a credit on my overage charge, but they would only credit a third of it citing that I should have waited until it was resolved before finishing my big download project.

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