Simplicity vs Customizability is something I wish more software in general understood.
FOSS in particular tends to lean into the Customizability aspect far too much; I'm a big fan of it, but it took (for example) GIMP years to actually shift it's interface to being single-window by default and making it less easy to close the default side-panels (which unless you knew how those were put together were also basically impossible to get back, so the thing most people did was either stop using GIMP or wipe their installation, hoping that a reinstall would restore the windows).
A lot of that comes down to the rather... weird relationship FOSS has with depreciation; most projects will gladly break people's workflows because "it's just better to do it that way" and at the same time, you have some obscure workflow nobody but the dev who wrote it still relies on, so you can't update a default that should have been changed 3 years ago because then they start complaining (and usually gets to keep the defaults fucked because of project seniority, which in my experience tends to matter far more than anything else in FOSS projects).
There's a balance to keeping things simple with the advanced tools needing to be deliberately sought out. SumatraPDF in my experience manages to walk that balance very well. It's the kind of software where just using it feels intuitive; I've been able to let elderly people install it and use it without needing to spend hours educating them on how it works. It just shows documents and the basic icons make immediate sense.
(On the other extreme end, proprietary software can come across as almost completely nannying nowadays to the point where I stop using it because I feel like I'm getting lectured like I'm a 5 year old. Again, there should be a balance.)