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Amazon shipped fake product, refuses refund until 'correct' item returned

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Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#51

Post by richardwhiuk »

kawsper wrote: post #40
zinekeller wrote: post #11

Earlier quoted context omitted.

> in any EU country except for Denmark If any EU lawyers know, why is Denmark excluded? Have they opt-out of this? Edit: even UK has this procedure (before their exit), so probably an explicit opt-out.

It doesn't really say why, I'd like to know as well. > In accordance with Articles 1 and 2 of the Protocol on the position of Denmark annexed to the Treaty on European Union and to the Treaty establishing the European Community, Denmark does not take part in the adoption of this Regulation and is not bound by it or subject to its application, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A...

Denmark has an opt-out - https://en.wikipedia.org/wiki/Edinburgh_Agreement_(1992)

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#52

Post by lnsru »

shanebellone wrote: post #24

I've spent ~100k on Amazon and have been a Prime member since introduction. Last month, I canceled my membership and stopped using Amazon altogether. I've never had a problem returning product. But Amazon pivoted from a discount retailer to a premium retailer of convenience. In some cases, products are 3-4x the price of local retailers. I'd rather spend the money locally than pay a premium to Amazon.

I do the opposite and buy directly from AliExpress if need some low quality low cost stuff. Good examples: cheap SATA to USB enclosures and self adhesive “leather” for keyboard repair. Or cheap LED lamps for occasional use or generic bicycle parts. All these things were 2-6x more expensive on Amazon.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#53

Post by ekanes »

kennend3 wrote: post #21
whywhywhywhy wrote: post #10

One of the best things about Amazon has always been their returns. They shipped me a faulty GPU (actually I suspect it might have broken when the delivery guy slammed the box down after refusing my help carrying it up the stairs when I saw him struggling) It wasn’t broken in an obvious way but when it maxed out the PC would just freeze every single time. Asked for a return handed it over to a random shop drop off poi…

I accidentlly bought the wrong thing the other day. It was in my cart and amazon removed it as it was no longer available from the seller and 'recommended' something else, same price, very similiar name. When it arrived i realized what had taken place and tried to return it. Amazon charged me $20 for return shipping. It was my mistake, exacerbated by amazon removing the item from my cart and offering a similar named…

I think who pays for the return depends on what you choose for the reason for the return. If you acknowledge fault they charge you, etc.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#54

Post by moron4hire »

kuschku wrote: post #44
jojobas wrote: post #30

Earlier quoted context omitted.

It goes both ways. It would be very easy to fabricate an unboxing with a rock inside instead of a video card and go to small claims court.

That's why, for large items from untrustworthy retailers, I start filming the moment the delivery person rings the bell and film the entire handover process, including signing the delivery, constantly keeping the product in frame until the package is open, I've got out the product, installed it in a test setup, and it's actually working. I ordered a GPU on ebay earlier this year, and followed this process to the lett…

LOL, your delivery guy doesn't just dump everything on the doorstep as quietly as they can? Or for anything requiring a signature (actually, can't remember the last time I had that through Amazon) run up and stick the "customer wasn't home" sticker on the door without even trying the doorbell or knocking?

I have been working from home, my wife also working from home--so driveway full of cars--and on several occasions heard their truck door slam, only to find that sticker on the door.

FedEx, UPS, DHL, and all the random, local, "last mile" shippers here seem to all have a policy to not actually even try for signature-required delivery until at least the second attempt.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#55

Post by shanebellone »

thfuran wrote: post #46
shanebellone wrote: post #24

I've spent ~100k on Amazon and have been a Prime member since introduction. Last month, I canceled my membership and stopped using Amazon altogether. I've never had a problem returning product. But Amazon pivoted from a discount retailer to a premium retailer of convenience. In some cases, products are 3-4x the price of local retailers. I'd rather spend the money locally than pay a premium to Amazon.

>But Amazon pivoted from a discount retailer to a premium retailer of convenience. While it's true that they don't always have the best prices on everything, that's pretty much the exact opposite of my main gripe with Amazon. They pivoted into being a shitty bazaar.

Well, 3rd party sales make more sense at scale. I typically opted for 1st party especially in the case of high-value electronics.

I would definitely argue that you have to be more careful making purchases, but the retailer is clearly labeled. My complaint is that Amazon hides 3rd party ratings multiple steps past the original product listing.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#56

Post by theyeenzbeanz »

lnsru wrote: post #52
shanebellone wrote: post #24

I've spent ~100k on Amazon and have been a Prime member since introduction. Last month, I canceled my membership and stopped using Amazon altogether. I've never had a problem returning product. But Amazon pivoted from a discount retailer to a premium retailer of convenience. In some cases, products are 3-4x the price of local retailers. I'd rather spend the money locally than pay a premium to Amazon.

I do the opposite and buy directly from AliExpress if need some low quality low cost stuff. Good examples: cheap SATA to USB enclosures and self adhesive “leather” for keyboard repair. Or cheap LED lamps for occasional use or generic bicycle parts. All these things were 2-6x more expensive on Amazon.

Half the stuff I’ve seen on Amazon also has a month ship time. You can’t convince me they’re not straight up drop shipping from Ali express.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#57

Post by kennend3 »

CoastalCoder wrote: post #50
kennend3 wrote: post #21

Earlier quoted context omitted.

I accidentlly bought the wrong thing the other day. It was in my cart and amazon removed it as it was no longer available from the seller and 'recommended' something else, same price, very similiar name. When it arrived i realized what had taken place and tried to return it. Amazon charged me $20 for return shipping. It was my mistake, exacerbated by amazon removing the item from my cart and offering a similar named…

This reminds me of the kerfuffle with Linus Media Group's reluctance to provide written warranties on their products. Without a clear contract regarding warranties, returns, etc., the buyer is subject to the whims of the seller. (Modulo any consumer protection laws that weren't waived during sign up.)

You can sort of sit on the sidelines and watch the decline of Amazon.

I did return something long ago when amazon would return your money before they got the item back. This is what got people to use amazon, amazing customer service.

This is no longer the case and what Amazon fails to grasp is aliexpress is raising quickly.

Amazon is flooded with drop-shipping from ali as it is now, why not just use Ali directly?

Based on this experience my willingness to use Amazon again is greatly reduced.

Maybe another Kindle in the future, but these are "loss leaders" for Amazon.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#58

Post by fmajid »

grej wrote: post #49

Don’t ever buy any high end electronics from Amazon. The counterfeit issues are rampant, and for the high end stuff they won’t take the fake back.

Don't buy anything involving electricity or that you put on or in your body. At least this fake video card didn't burn down their house, unlike other Amazon-sold counterfeit products they also try to wash their hands of liability for.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#59

Post by lunarplague »

grej wrote: post #49

Don’t ever buy any high end electronics from Amazon. The counterfeit issues are rampant, and for the high end stuff they won’t take the fake back.

Where am I supposed to buy electronics online? I live 2 hours away from the nearest Microcenter, and newegg is also a nogo.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#60

Post by consp »

jonathanstrange wrote: post #8
gumby wrote: post #3

In every US state there are small claims courts for precisely these issues. Not that this necessarily helps this particular family which is in Canada. But that’s the way to deal with this kind of thing. The article appears to say that Amazon simply shrugged. It is touching that the father says that they have been loyal customers. Like most big companies, Amazon doesn’t care about that, with their customers nor employ…

There is also a little known EU small claims court.[1] It costs 200 Euro and no lawyer to submit a case, and you get the 200 Euro back when the case is successful. [1] https://europa.eu/youreurope/business/dealing-with-customers...

A lot of times (like in NL) this is only valid for cross border claims. Local claims are not allowed under this procedure.
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