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Warning – Google suspended GCP services for 'verification', lost my business

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Re: Warning – Google suspended GCP services for 'verification', lost my business

#51

Earlier quoted context omitted.

I want to know what the ban was for. What if the ban was due to a crypto mining operation? All I am asking for is a little more context before pointing any fingers.

One of the apps by this developer: https://apps.apple.com/us/app/cuff-video-chat-make-friends/i...

This does not seem worthy of a ban on the face of it. My sympathy goes out to OP.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#52
post #25
post #8

It seems like a large overhead, but making your app multi-cloud compatible to counter for scenarios such as this might be not be as crazy as it sounds. 99.99% availability doesn't cover for scenarios like this.

I'd just make a backup AWS account with separate billing before I worked on multi-cloud.

Could work, but if you're being targeted for some reason it's likely they would find your other account.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#53

Earlier quoted context omitted.

Anecdotal but I listed a few graphics cards on Amazon with the same account I had AWS on and they booted me without any recourse or contact information. Very strange.

There really needs to be some more legal precedent around this stuff. In the commercial real estate leasing industry there are legal commitments and a framework of legal understanding to protect business owners or at least provide predictability. That needs to be applied to leasing computing resources given how much business flows through the internet now.

I agree. But I can't imagine what that would look like. Arbitrary discontinuation of service is a tangible harm. But how could one possibly compel a provider to do otherwise?

You'd have to do something like construe the provision of service as an implied contract to continuity in the same way that T&Cs assert that usage of a system implies acceptance of some rules.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#54
My first experience with AWS was around 2013 when I accidentally left a (cheap) ec2 instance running for months after I was done experimenting with it. Support refunded me no questions asked. Fast forward 2 years and that experience was an important factor in my decision to run servers costing 6 figures annually with AWS over their competition.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#59
post #45

Hi, I am sorry that this is happening to you. Please send me your info to my corp email - rygar@google.com - I'll do my best to help.

I just sent you an email, thank you, please let me know anything I can provide you in email to help.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#60
post #49
post #22

Earlier quoted context omitted.

Have the same experience with AWS, the customer service is nice and I always felt like I’m talking to a human and not a bot like with Google. Google is just the worst nightmare for developers

dvery time the Google Cloud sales people contact me to try to increase my enterprise's use of GCP, I tell them this over and over. I don't want to give my money to Google if AWS does a much better job of customer support. And we're serious: we use all 3 clouds, we have TAMs in each of them, and a direct line to senior leadership. I used to work for Google and then left for a startup; the sales people kept calling and…

Urs should only be making technical decisions for the sake of the technology. When it comes to business, he comes off like a cartoon supervillain business man. He really doesn't listen to how his words (or tweets) land.

The TSE should have been able to override the accruing charges on their GCP account. Or they can use another payment method to pay the GCP bill. It sounds like funds they are owed, that they would use to pay GCP bill are locked away until the account is verified.

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