List of providers that don’t have issues is shrinking rapidly
Protonmail can delete the wrong email and nobody cares
51–60 of 254 posts
Re: Protonmail can delete the wrong email and nobody cares
#52They also don’t care about locking you permanently out of your own e-Mail with no warning, for no reason, with no recourse. Honestly - there are far better options out there. They’re not in anyway a responsible enough business to manage an e-mail service. It’s run more like a hobby project than critical infrastructure.
Randomly, I get locked out of my Protonmail webmail interface by an hCaptcha.
This in itself isn't a problem. The problem starts because I can't actually see the captcha images. So in order to get at my email, I have to provide hCaptcha with a third party email which isn't protonmail, and enable third party cookies and/or install a browser extension for them to set an "accessibility cookie" to get past the captcha.
And, well, nobody wants to do anything about that either. I'm sorry, but that doesn't seem reasonable to me.
Re: Protonmail can delete the wrong email and nobody cares
#53The first clue might have been the UID for an in-use mailbox with over 50K messages being 51950.
Can you elaborate on your thinking?
If you’ve been using your mailbox (and deleting mail) for a while, have over 50K mails in it now, and see (what you think is) a UID of 51950 on the most recent email, the chances that it’s “U” are extremely low, meaning there’s a gap in understanding or in implementation.
Re: Protonmail can delete the wrong email and nobody cares
#54I've been a paying Protonmail customer for years and recently started worrying about having put my eggs into the Protonmail basket. /rant Recent outage issues surfaced some major flaws with the mobile clients, on top of shaking my faith in the infrastructure (though no one can easily stand up to nation state actors so I do not blame PM). And yesterday I was shown ads inside the web portal, along with a big call-to-ac…
> Never used the bridge, but honestly I am not surprised that it may be broken and not receiving the attention it deserves.
The bridge was broken in the past, but since around maybe 2-3 years it seems to be working fine.
Re: Protonmail can delete the wrong email and nobody cares
#55Could the title be update to contain the word bridge as the issue is in the Protonmail bridge application and not on Protonmail itself. The entire title is clickbaity, but adding the birdge moves it away from being misleading.
The problem is they've been aware of this very serious bug for more than a year, and haven't tried informing their users. So "Protonmail" in this context refers to the business, and the issues surrounding their responsibility, competence and ethics.
The business is just 'Proton' though, ProtonMail is one of their offerings.
Re: Protonmail can delete the wrong email and nobody cares
#56I've been a paying Protonmail customer for years and recently started worrying about having put my eggs into the Protonmail basket. /rant Recent outage issues surfaced some major flaws with the mobile clients, on top of shaking my faith in the infrastructure (though no one can easily stand up to nation state actors so I do not blame PM). And yesterday I was shown ads inside the web portal, along with a big call-to-ac…
I think we're at a pretty clear turning point in the "scorpion and frog" fable. Continue into the river at your own peril.
Re: Protonmail can delete the wrong email and nobody cares
#57I've been a paying Protonmail customer for years and recently started worrying about having put my eggs into the Protonmail basket. /rant Recent outage issues surfaced some major flaws with the mobile clients, on top of shaking my faith in the infrastructure (though no one can easily stand up to nation state actors so I do not blame PM). And yesterday I was shown ads inside the web portal, along with a big call-to-ac…
I also got this ad yesterday when I opened PM. It's the kind of ad you'd expect from a free tier but not as a paying customer. At first it made me wonder if my subscription had expired.
Re: Protonmail can delete the wrong email and nobody cares
#58Could the title be update to contain the word bridge as the issue is in the Protonmail bridge application and not on Protonmail itself. The entire title is clickbaity, but adding the birdge moves it away from being misleading.
How is it a click bait?
Don't forget bridge is a paid feature of Protonmail.
Re: Protonmail can delete the wrong email and nobody cares
#59To clarify because comments (so far) seem to ignore what Proton Bridge does. Proton Mail is web mail, like Gmail. That part is fine. You use Proton Bridge as a connector to mail client software. The thing that’s perhaps unclear is, Proton Mail is end-to-end encrypted email. You use Proton Bridge to walk your secure email beyond that enclave into whatever YOU are running in your userland scenario. Part of all this is,…
> Proton Mail is end-to-end encrypted email.
Well, no, not really. That is the claim that they make but such a thing doesn't really exist, well at least not in the way they suggest. It is e2e if either both parties are using PGP or Proton mail. That is a very small percentage of global mail flow.
Re: Protonmail can delete the wrong email and nobody cares
#60Earlier quoted context omitted.
What are those better options that HN likes? I just switched all my accounts to protonmail, but stories like this make me want to reconsider. The fact that they won't allow me to set up a forwarding rule in case I want to switch again doesn't help.
First of all, bring your own domain. That way you can just point the same address elsewhere if you need to switch again without having to deal with forwarding. edit: As mentioned by a sibling comment, my email is currently on Fastmail, zero problems.
The only hesitation I have with switching now is Fastmail being based in Australia.