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Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

status.stripe.com

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Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#51

Post by civilized »

GingerMidas wrote: post #24
yeahdef wrote: post #19

willing to bet that 99.999% uptime is just static text, because 5+ hours out of 2190 hours is not 99.999%

From @koopajah on discord: "We don't really drop nines if one specific feature is having issues". Pretty convenient payment processing is just a "feature" of a payment infrastructure SaaS

I guess 99.999% uptime is no longer an engineer's well-earned badge of honor at Stripe. Now it's just sales puffery, like a LOWEST PRICES IN THE CITY!! sign at a discount store.

Sorry, but true class isn't just elegant rectangles decorated by various subtle shades of gray sans serif.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#53

Post by welder »

icelancer wrote: post #9

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

At least you had a high limit for a while. I emailed support many times trying to get my low Stripe Corp Credit Card limit increased to no avail. After some time I had single bills larger than my limit, making the card useless. Ended up switching to another provider and now enjoying business points with a high limit. Sorry Stripe, I wanted to use you but you made it impossible.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#54

Post by djbusby »

lotsofpulp wrote: post #35
refulgentis wrote: post #30

Earlier quoted context omitted.

I understand this position but after going from support-intensive startup to FAANG, the difference is scale subtly tipping the balance in small ways. There's no equivalent for "overhearing a customer problem" at FAANG scale. It would be dramatically inefficient for software engineers / product managers / those implementing functionality to triage all support tickets. About 0.5% of support tickets are interesting enou…

> at FAANG scale and it would be dramatically inefficient for software engineers / product managers / those implementing functionality to triage all support tickets In other words, human labor would be too costly. It not a FAANG thing either, the government does it just as well as most other big entities that are betting they can let some problems slip through without too much loss.

Not too costly, just cuts into CxO salary, shareholders value and stuff. The line must go up!

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#55

Post by throwawaypppu »

GingerMidas wrote: post #24
yeahdef wrote: post #19

willing to bet that 99.999% uptime is just static text, because 5+ hours out of 2190 hours is not 99.999%

From @koopajah on discord: "We don't really drop nines if one specific feature is having issues". Pretty convenient payment processing is just a "feature" of a payment infrastructure SaaS

This is a bullshit and untenable position. This “one specific feature” takes out the core feature. Shameful, deceitful and reputation tarnishing position.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#56

Post by justapassenger »

artursapek wrote: post #18
edwinwee wrote: post #17

Earlier quoted context omitted.

Sorry for the issues here—could you email me at edwin@stripe.com?

Why is complaining on HN necessary to get proper customer support?

Because that’s 90% of reason why tech startups are profitable. Not by having better product than competition, but buy gutting customer support, which is super expensive AND doesn’t scale.

And it works until it doesn’t.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#57

Post by AussieWog93 »

edwinwee wrote: post #6

Edwin from Stripe here. Just to be totally clear, only a very small fraction of Stripe’s userbase is impacted by this. That said, Stripe being unavailable for even a single user is very concerning for us, and we’re fixing things as rapidly as we can. Follow this thread for updates: https://twitter.com/stripestatus/status/1561809071061155841 .

>Stripe being unavailable for even a single user is very concerning for us

And yet when my website's card payments were abruptly disabled because some opaque ML algorithm decided one of my transactions was fraudulent (in spite of the customer's own insistence that it was genuine), you wouldn't even respond to my emails.

If you want a no-bullshit payment processor that actually gives a fuck about their customers, try pinpayments.com.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#58

Post by WillPostForFood »

icelancer wrote: post #29
GingerMidas wrote: post #25

Earlier quoted context omitted.

That's pretty funny in hindsight. > If/when we switch, we'll probably just go to a bare bones payment processor that is much cheaper than Stripe with less support. Also what we're considering right about now

Even I can see the humor in it. You are right! I hate to switch off Stripe, but the premium I'm paying is theoretically for better support and developer-friendly actions. I'm not getting that right now, so... why am I paying a premium? Years ago their customer service slashed our rates because of our increased volume and even pc himself reached out to me about a technical matter (and the company was not small). Over…

Who are you looking at switching to? I'm also starting to evaluate alternatives to Stripe.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#59

Post by seydor »

candiddevmike wrote: post #10

Switched to Paddle earlier this year for other reasons, glad I'm not affected by this. Paddle is not as pleasant to work with as Stripe from a dev perspective but it also handles so much more that what I need to integrate is tiny compared to Stripe.

the type of payment service they offer (merchant of record) is very underappreciated.
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