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Does anyone actually like using JIRA? Or Confluence? Or any of the Atlassian products?
The UI is very configurable and has many power user tools, like their search is very good and has so many features.
The Language for writing text is bad and sadly not even the same on other Atlassian products. Please just let me write markdown.
Confluence is another story. It is one of the better tools for documentation, but it's generally slow no matter who runs it. It has very quirky drawbacks like a page needing to have a unique name in a space even if it is in a completely different tree structure.
The editor itself from confluence hangs so much and has destroyed pages multiple times for me, thankfully the history is decent and you can recover usually.
So with Slack there is Mattermost and Zulip. What are the equivalents for Jira ? Is there an openish source piece of similar software ? Jira cops a lot of hate on HN, but really to paraphrase Churchill on Democracy - "Jira is the worst issue tracking software, except for all the others". The comparison on Wikipedia has so many of them : https://en.wikipedia.org/wiki/Comparison_of_issue-tracking_s... Are any of them a…
That's just plain nonsense.
I dislike using Jira as much as anyone, mainly because it's so excruciatingly slow.
But there is no competing product (suite) that offers comparable functionality and provides the same long-term flexibilty. Many companies have built entire workflows (not just development related) around Jira, and have huge knowledge bases in Confluence. Switching would come with a lot of effort.
I will say that most of the Atlassian products are ... not great.
Bitbucket has completely stagnated and is way worse than Github and Gitlab. They actually had an opportunity there. Once upon a time Bitbucket was the only site to offer free private repos, and it attracted a decent number of users to also publish open source there. A good amount of companies adopted it. But they let it linger and didn't keep up with Github or even Gitlab. Just like Jira it's also slow and awkward to use. (never do large PRs ...).
I see a lot of companies switching away from Bitbucket now because developers are not happy with it.
Bamboo ... meh
Opsgenie ... meh
Confluence is actually fine. If only it had better search and wasn't so slow...
And Jira is so complex, improving it is probably extremely cumbersome because so many features have to be considered and everything has to keep working.
It might be advisable for Atlassian to start fresh with a new ticketing system.
Anyway, they have 8000 employees... they can always drastically downsize and refocus, the company will be around for a while.
Atlassian did well in replacing the barren world that consisted of Bugzilla/Trac/etc (yuck) and worse closed-sourced offenders like the "Rational suite" (the worse pile of crap I've ever had the displeasure of dealing with) But yeah, somebody should create a Jira ticket for their lack of profitability
Well its not a cheap product, I suspect its just a massive knot of complexity and thus massively expensive to maintain and manage.
Jira is pretty cheap actually compared to Asana etc.
Free up to 10 users, $14.5/month up to 20,000.
Atlassian did well in replacing the barren world that consisted of Bugzilla/Trac/etc (yuck) and worse closed-sourced offenders like the "Rational suite" (the worse pile of crap I've ever had the displeasure of dealing with) But yeah, somebody should create a Jira ticket for their lack of profitability
> While it is still used by many tech businesses (including the author’s), it has no real network effect — that is, users can switch to a competitor product like Asana, Basecamp or Monday.com with minimal cost (other than the initial hassle of switching to a new system). Lol. At some companies, Jira workflows literally run the whole company. At my prev job, prod deployments were tightly linked to Jira.
The thought of running a 10,000+ development team using Basecamp is hilarious in its insanity. Because that is where Jira primarily plays. In enterprise companies where it's rolled out across the organisation with tentacles firmly embedded into almost every process and system. And whilst people continue to criticise Jira it continues to grow because in reality it competes with products like Rally not Asana. And there…
> users can switch to a competitor product like Asana, Basecamp or Monday.com with minimal cost That's just plain nonsense. I dislike using Jira as much as anyone, mainly because it's so excruciatingly slow. But there is no competing product (suite) that offers comparable functionality and provides the same long-term flexibilty. Many companies have built entire workflows (not just development related) around Jira, an…
And mercurial too. I do miss mercurial.
> Combined with employing more than 8000 people, this means that Atlassian is unprofitable In 1991, Microsoft had 8000 employees. It was producing DOS, Windows 3*, Office, OS/2, tools and compilers. Windows NT was in development. They did not use Jira. I think the main feature of these tools is to make people, who would otherwise be unproductive, feel and look productive. Maybe those people are managers that should n…
> users can switch to a competitor product like Asana, Basecamp or Monday.com with minimal cost That's just plain nonsense. I dislike using Jira as much as anyone, mainly because it's so excruciatingly slow. But there is no competing product (suite) that offers comparable functionality and provides the same long-term flexibilty. Many companies have built entire workflows (not just development related) around Jira, an…