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The billable hour is a trap into which more and more of us are falling

timharford.com

51–60 of 188 posts

Re: The billable hour is a trap into which more and more of us are falling

#51
One potential advantage of the billable hour:

My wife works for a company which provides consulting and evaluation services to states and the federal government. Project budgets are fixed and every employee's time must be accounted for precisely. My wife's time is expensive.

What this means it that there are many project meetings to which she is deliberately not invited b/c her time is too expensive to be spent in a meeting. Someone else will summarize the key action items for her afterwards in an email or a five minute call. She is rarely, if ever, in an interminable, useless meeting b/c that costs her firm too much money.

This is not applicable to every business context: fixed budgets and a notion of exactly how much each employee's time costs are probably both crucial.

But if could implement this, think of the time you might save to do valuable work!

Re: The billable hour is a trap into which more and more of us are falling

#52
post #46

Another downside of the billable hour: it encourages perverse incentives. I was recently talking with a potential customer in the legal field, and he was interested in my startup's software, which helps people read on screen more quickly/easily. But at one point he turned to me and said "I know one of the senior lawyers is going to ask me if using your software is going to cause the billable volume to go down for the…

I've thought about this before. Some people will be likely to try to "milk the contract" by taking more time to deliver than is needed. Besides being necessary to deal honestly with one's clients, I strongly think it's in my self-interest to avoid such milking. Instead, I try to provide as much value as possible per hour, and if I can increase efficiency I'll be better able to negotiate higher rates at some point dow…

> if I can increase efficiency I'll be better able to negotiate higher rates at some point down the road.

How does a client know whether a provider that charges double is also twice as efficient? I suppose it might work if you have a long relationship with said client, but if you are talking to a new client, it seems they'd just go with the lowest price per hour that seems reasonable.

Re: The billable hour is a trap into which more and more of us are falling

#53
billable hours are fine, counting hours is what I don't like. as an employee I wasn't worried about that. now I have to question whether I should stop logging hours when going to eat, shit, etc. of course it also depends on your morals, I see people in my field having no shame reporting 3x their hours... 10x of they can.

Re: The billable hour is a trap into which more and more of us are falling

#54
Salary incentivizes the employer milking every last hour from the worker.

Hourly incentivizes the worker to work slower.

Project-based incentivizes the worker to cut corners and get things done as fast as possible.

It seems like the optimal setup is some mix of these: retainer plus low hourly plus bonus on project completion.

Re: The billable hour is a trap into which more and more of us are falling

#55
post #9

I’ve moved away from billable hours and gone to a fixed-fee retainer block. Clients get up to X hours per week at a single price regardless of what they use. This scopes engagements more tightly and results in a natural prioritization of time where I’m most impactful and offloads busywork or meetings where I won’t be productive. As a result I can handle more business and be more effective for my clients, while actual…

Would you mind giving an example of how exactly you would bill your client, what does a “retainer block” mean?

* A retainer block is a fixed price for up to a certain number of hours per week, usually 10 hours and clients can buy multiple blocks. There are four blocks in total (all sold currently)

* The client pays this amount regardless of how much time is worked

* The advantage for the client is they have this time available to them and them alone - no one else will take it since it is already sold

* The limit of hours per week naturally focuses my time where I’m going to be most effective; more impact in less overall time

Re: The billable hour is a trap into which more and more of us are falling

#56

Another downside of the billable hour: it encourages perverse incentives. I was recently talking with a potential customer in the legal field, and he was interested in my startup's software, which helps people read on screen more quickly/easily. But at one point he turned to me and said "I know one of the senior lawyers is going to ask me if using your software is going to cause the billable volume to go down for the…

Never expect efficiency when their inventory is time.

Re: The billable hour is a trap into which more and more of us are falling

#57
post #6

I've been paid high hourly wages to build software and you definitely start to look at every minute of non-billable time as, "I could have made X in these 3 hours I spent relaxing." Leads to overwork. There's a healthy balance but took me a while to find it.

I've been doing the hourly thing for over a decade and that is not my experience at all. If anything I work less because I make far more per hour. I'd be very afraid to do $X/mo or something like that because the clients would want to feel like they are getting maximum value out of me.

With hourly, if I want to take the day off no big deal. I just don't get paid but I'm not burdened by obligations. Whereas if I do want to work extra, I'm getting paid directly for that time.

It's honestly more relaxing.

Re: The billable hour is a trap into which more and more of us are falling

#58
post #46

Earlier quoted context omitted.

I've thought about this before. Some people will be likely to try to "milk the contract" by taking more time to deliver than is needed. Besides being necessary to deal honestly with one's clients, I strongly think it's in my self-interest to avoid such milking. Instead, I try to provide as much value as possible per hour, and if I can increase efficiency I'll be better able to negotiate higher rates at some point dow…

> if I can increase efficiency I'll be better able to negotiate higher rates at some point down the road. How does a client know whether a provider that charges double is also twice as efficient? I suppose it might work if you have a long relationship with said client, but if you are talking to a new client, it seems they'd just go with the lowest price per hour that seems reasonable.

> How does a client know whether a provider that charges double is also twice as efficient? I suppose it might work if you have a long relationship with said client, but if you are talking to a new client, it seems they'd just go with the lowest price per hour that seems reasonable.

The same way that a client (or potential client) would know whether the existing rate is proper -- I (or my network references, word of mouth, etc.) must be able to sell them on the notion. If I can't sell it, then I might need to question whether that efficiency was really providing value to clients after all. I don't think people hire me because they're looking for the lowest bidder, so I'm not too concerned about that.

Re: The billable hour is a trap into which more and more of us are falling

#59
post #9

I’ve moved away from billable hours and gone to a fixed-fee retainer block. Clients get up to X hours per week at a single price regardless of what they use. This scopes engagements more tightly and results in a natural prioritization of time where I’m most impactful and offloads busywork or meetings where I won’t be productive. As a result I can handle more business and be more effective for my clients, while actual…

Does “X” change much per client or have you found a good average amount that most clients go with?

The retainer amount has gone up over time with both the market and outcomes I’ve gotten for clients. The ROI is pretty easy to quantify.

Re: The billable hour is a trap into which more and more of us are falling

#60

Does anybody make $1000 USD / hr? What is your day to day like? How many clients do you have and how many hours do you bill per year? Do you actually work 2087 hours per year which would net you $2MM/year? I'm curious how some people are able to bill such high amounts and how they got started. It must also be extra stressful since its not like you are working for a company either so you need to do marketing and find…

More like bill one client $1000/hr for travel and work on another client's $1000/hr case during the trip. /nojoke

That is fraud, and if you get caught you would be looking at prison time.

And in the case of the legal and accounting professions, doing this will get your license revoked.

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