Earlier quoted context omitted.
Can you give an example of toxic empathy?
I don't know what the official definition is, but I'd consider deliberate mirroring of posture, online tone, and emotional state for conscious deceptive, and manipulative ends to be toxic empathy. Trivial example - phone services with the stock "Your call is important to us but we're experiencing an unusually high level of calls right now" message. When the truth is the company is spending a bare minimum on phone sup…
They follow the same pattern. Start with "Hey! SomeStartup CEO here."
Then proceed to explain that they are happy about the feedbacks and that they hear the complains. Followed by more words that could have been written by GPT-3.