>According to the complaint, the dealerships would often wait until the end of the hours-long negotiation process to sneak junk fees for add-on products and services into consumers’ purchase contracts, which often run as long as 60 pages. These junk fees were often added despite consumers specifically declining the add-ons or having confirmed prices that did not include the add-ons. In other cases, the consumers were…
> F&I office NGL I actually laughed at the last one. It wasn't intentional , just as they made a specific comment about part of the drivetrain, I couldn't take them seriously anymore. They didn't really know what to do about that , which helped things out. > Everything else aside, buying a Tesla was refreshing because I was able to buy a new car on the internet like I'd buy a new blender on Amazon. Saturn did this. I…
Incidentally my first new car was a Scion and the sales process wasn’t nearly as smooth as they’d like you to think it was.
The extent of the ”Pure Pricing” system was that a dealership posted a menu of the vehicle and service prices, and that was the price you paid. It wasn’t a nationally set price — the dealer could price the car as they wished, and everyone who walks in pays that price.
All that really changed about the dealership experience was that once I picked a car on the lot, there was no price negotiation to do, so they handed me right off to the Toyota dealership’s F&I guy and it was the standard slimy F&I experience from there.
It certainly was not an experience where I was able to go to Scion Dot Com, choose the car, arrange financing and trade-in online, and the delivery appointment is a quick thing where you drop your trade and go. That was the experience with Tesla; I spent all of 15 minutes physically at the store on delivery day and 10 of it was just me adjusting the seats/mirrors and logging into Spotify.