Your eBay account has been suspended • Hacker News Board

Re: Your eBay account has been suspended

#51

Post by wackget » Sat, Dec 04, 2021, 12:21 AM UTC

robalfonso wrote: post #4

PaulHoule wrote: post #2

My wife got kicked out of PayPal for no good reason 15 years ago. I think she could have reinstated it if she sent a fax but she wasn't about to send a fax. If you want to know why people aren't adopting 2FA, it's because we know it's just a matter of time until the hole that attaches your Yubikey to your keyring wears away, your Yubikey disappears, and with customer service that amounts to "talk to the hand" at many…

Because of this, I make a point of having 3 2fa keys. A daily driver, a backup key on a key ring and the final one in a fireproof safe. Like you I would be afraid what would happen if I lacked my key. Companies need to at least clarify “what happens if I don’t have my key” also one time codes are a thing that need to be saved and can help mitigate a hardware failure.

Great for you, but you have to realise that the average person can barely even remember a single password. That is not a solution suitable for mass adoption.

Re: Your eBay account has been suspended

#52

Post by gruez » Sat, Dec 04, 2021, 12:22 AM UTC

quisquous wrote: post #21

opwieurposiu wrote: post #7

Somebody probably hacked your account and listed a bunch of macbooks for sale. If you list a bunch of expensive stuff with little history of selling eBay will ban you. It also depends on the items "you" list, for some reason apple products turn the fraud score up to 11.

Good idea. I just checked and I don't see anything for sale or recently for sale. And I rotated my password for good measure. I can still login, I just can't buy or sell anything. I got a flurry of what looked to me like phishing emails 'from eBay' right before my account was suspended...they claimed to cancel my bids on a bunch of old, long over auctions, with the call to action asking me to click on link with a URL…

>with the call to action asking me to click on link with a URL referencing a local DLL.

Are you talking about the urls that have "eBayISAPI.dll" in them? That's just how their urls are, not some sort of attempt to execute dlls on your computer.

Re: Your eBay account has been suspended

#53

Post by quisquous » Sat, Dec 04, 2021, 12:23 AM UTC

heavyset_go wrote: post #35

> Count me added to the chorus of folks calling for regulations that will eliminate this sort of abusive behavior against consumers. We need some sort of 'due process' required of companies that operate above a certain scale. If this is what you want, then you'll need to escalate your problem to regulatory authorities, even if doing so only means they become aware of the problem. I've posted links to forms that you c…

Thanks for this.

The first link led me to the State of California Department of Consumer Affairs. I filled out the form to file a complaint and got an error: "The requested URL was rejected. Please consult with your administrator. Your support ID is: 18093870959457122962". LOL it's dead ends all around. No one wants to hear from plebs.

I'm not giving up though. I'll go through your links and I'll figure out how to get through to someone. Might have to write a physical letter. :)

Re: Your eBay account has been suspended

#54

Post by reginold » Sat, Dec 04, 2021, 12:24 AM UTC

Yes, eBay is atrocious. I was banned based on my IP, along with all my family's accounts a few days later.

It's an automated system. Customer support will say the equivalent of "it's a secret" why you were banned. Yeah right it's some dumb batch job.

Save yourself feeling abused. Don't bother trying to fix it. Waited 6 months and created a new account.

Another time I sold an item and shipped it. The froze my account. Same "it's a secret" bs. What did work for me was contacting the Better Business Bureau. That got me answers, months later. It was because I shipped the item before the Paypal payment had cleared.

eBay is a shitty company. To the extent this is the future of software, we a f-ed as we get older. These systems are going to chew us up and spit us out.

Re: Your eBay account has been suspended

#55

Post by reginold » Sat, Dec 04, 2021, 12:30 AM UTC

mercerbell wrote: post #49

I have had the exact same thing today. I got an email informing me my account has been permanently suspended. I haven't done anything wrong. I've managed to contact them a few times via email but get the exact same email reply each time. It sucks. If I'd done something wrong I'd understand, but nope. Unless buying a new phone case is a violation? I was looking for a solution and it brought me here. I hope you sort it…

Contact the Better Business Bureau. They will go to work for you on this maybe. eBay is a despicable company.

Re: Your eBay account has been suspended

#56

Post by reginold » Sat, Dec 04, 2021, 12:31 AM UTC

kkielhofner wrote: post #15

Same thing happened to me last year. Listed an item, it got pulled, almost identical message. Contacted support, account is banned from selling forever. I’d had it since 1998.

Similar experience, replied elsewhere in the thread. I had some luck contacting the Better Business Bureau. eBay is a dumpster fire, better move is to never use them again and warn others against it.

Re: Your eBay account has been suspended

#57

Post by brokencode » Sat, Dec 04, 2021, 12:34 AM UTC

I closed my eBay account after I saw what kinds of scams and misrepresentations they have been allowing in the GPU market. For example, people selling literal pictures of GPUs instead of the real thing, but putting it in the GPU category and listing for $1000+ dollars.

It’s almost as if they’ve given up on their whole mission of being a safe and reliable place to buy and sell goods online. After all, who actually wants to pay for moderators? Not them, clearly.

Re: Your eBay account has been suspended

#58

Post by bbitmaster » Sat, Dec 04, 2021, 12:38 AM UTC

toolz wrote: post #47

creativelet wrote: post #31

This happened to me after I sold some AirPods. Not just with Buy It Now, but after I waited a week for the auction to end, and was literally about to post them in the mail. After being suspended I could no longer access the listing. I managed to reach their customer support line and had the most arrogant agent I've ever had in my life. Like someone who genuinely felt like I was some kind of evil hacker, and actively…

Hope you'll edit and include the name of the app. If they've solved a problem for you then they deserve the mention!

Not the OP, but Mercari is a good one. (Maybe there are others?)

Re: Your eBay account has been suspended

#59

Post by _jal » Sat, Dec 04, 2021, 12:42 AM UTC

Normille wrote: post #10

I posted this in another thread on the same subject: Not exactly related but: a couple of weeks ago I suddenly had my account 'restricted' on eBay and told I could no longer sell or receive payment for anything I'd sold until I uploaded a load of personal ID documents [passport / driving licence, etc] to confirm my identity. This, after I'd been buying and selling on eBay for 19+ years. Browsing their 'community' for…

I also had a very old account, and sold things infrequently.

Went to sell something last year, and they immediately wanted a pile of personal information and bank access that I'm simply not going to give them or anyone like them.

And that's how I stopped using Ebay after 20 years. Not like there aren't other places to sell things.

Re: Your eBay account has been suspended

#60

Post by fortuna86 » Sat, Dec 04, 2021, 12:42 AM UTC

Ebay flies under the radar for having some of the worst customer service of any company, tech or no. I got defrauded on their platform last year, they sided with the scammer and I closed my account I opened in 2001.